Tuesday, August 25, 2015

Linked Off

So about a  year ago I had an appointment with a gentleman that was referred to me by another person who I don't know well.  We'll call my appointment guy Jake.  Jake was interested in what I had to offer him and 
asked for me to provide some specific information.  I sent the information the very next day.  I followed up with a phone call......three times.  I also texted and emailed to make sure that Jake received the information.  I did not hear one word from this man.  Rude.

Now just the other day, I received a LinkedIn message from him asking me to help him recruit new people to his company.  Ruder.

I figure I was one of hundreds of people that he contacted in the same manner, mining his LinkedIn position.  This is what I really dislike about LinkedIn and the way it is being used by some.  But really it is not this social media platform that is at fault.  Really the responsibility lies right with the user.  One who is so rude that I would NEVER refer a person to work for him.

What are your thoughts on this?

Tuesday, July 14, 2015

July Book From Don!

Vacations do get in the way of schedules. With that being said, this book report from our resident reviewer is slightly late due to Don's well-deserved vacation in Cocoa Beach, Florida.  Also, I delayed in getting in published because of pressing deadlines at my end. But this book looks like it should be a must read for everyone, so jump in!

Here is Don's report:

Roy Hauser is a good friend and a client of Business Navigators for a little more than two years. Roy and his son Josh have created a culture for Hauser Air in Westchester, Ohio that is outstanding and one of many reasons they were chosen to receive the Consumers Choice award for 2014 as the best HVAC company in Cincinnati.
So, when Roy recommended I read "It's My Company Too!" I didn't hesitate.
I'm glad I did.

Currently, we use five books to help management teams improve their skills.
"The Managers Coaching Handbook" reviewed in February of 2013.
"The Five Dysfunctions of a Team" reviewed  in April of 2014.
"First Break All The Rules " reviewed in April of 2015.
"Now, Discover Your Strengths" reviewed in May 2015.
"Good To Great" not reviewed.
I'm strongly considering adding "It's My Company Too!" as the sixth tool to help managers and companies become better.
It's that good.
The authors, Kenneth R. Thompson, Ramon L. Benedetto , Thomas J. Walter and Molly Meyer have created a capstone for many of the ideas identified in the preceding  five books.
Like Jim Collins, who wrote, "Good To Great" the authors selected eight companies to analyze.
Each company represents  an approach to  culture which results not only in employees (Team Members) to be 'engaged'  but the next step wonderfully 'entangled' in the company  culture.
The following diagram is a great summary of the divisions of the book but also of the approach. The eight pieces of the puzzle which comprise the perimeter are held together by the center piece which is the final chapter in this excellent book 

It's my habit when I read a great book to put asterisks at the top corners of pages that have underlined or circled content.
Those are my "AHA'S" , moments of intense revelations.
In "It's My Company Too!"  I've identified 57 pages, many with multiple AHA'S.
There are too many to summarize.
Your really need to read this book.
The following is from the introduction.
Steven caught the mistake, then turned to the offender and yelled, "Hey, stupid, I told you to put that in the Indiana truck. What is the matter with you? How dumb can you be?" An immediate hush fell over the warehouse . Hugo Rios-Tellez a young, full-time culinary worker, overheard the outburst. Silently, he left what he was doing and approached the supervisor. "Hey, Steven, number two,"  was all he said as he pointed to a poster on the wall and directed the supervisor's attention to the list of company values. Steven turned and looked at the placard hanging just above the freezers, where he would find "Number Two: Treat all with respect."
Staring at Hugo, Steven took a second to regain his composure, realizing he had just violated the company values, something he knows was wrong. In response, he sought out the novice and immediately apologized for his outburst. What those present didn't know was that Tom Walter, Tasty Catering's CEO was in the rear of the warehouse and had witnessed the entire episode. He silently caught up to Hugo and shook his hand placing a $20 bill in it as he said, "Thank you, Hugo." Hugo looked down at his hand then back at Tom. He handed the bill back and said, "Thomas, it's my company too."

Funny Story

So I was meeting with a women to get to know her and her business better.  Let's call her Susie.  During the conversation I invited Susie to a lunch that I host every other month with women who I've met that need to meet each other for various reasons.  As I was describing the people who had attended, Susie piped up and said, "Oh, I have several thousand dollars worth of make-up and skin care products that I would like to donate to one of the lunchers that I had described.  We'll call this new  person Linda.  I told Susie that I would call Linda to let her know of this generous offer.

Which I did.

So here's how the phone call went. 

Linda was delighted and said, "Oh I know Susie.  Her daughter and my daughter play soccer together.  Yes, I would like to talk with Susie about her offer and I've been meaning to call her anyway, because I have need of her services next week."

In a later email that I received from Susie, she said, "Thank you for connecting us.  Yes, I know Linda, but I don't think I knew her last name and for sure, I didn't know what she does for work."

The point of this story is two-fold.  

1.  As a connector, you can make a huge difference in people lives if you just listen to what they need!

2.  Do your friends and acquaintance know what you do?

Tuesday, June 30, 2015

Wait, What Does He Want?

A friend emailed me and asked me to meet with a young friend of hers who in his first sales job is selling knives.  She mentioned that he just needs to know how to get out with and meet with people he doesn't know.  I think that is networking, but then later in the email she mentioned that he doesn't need to sell anything to get paid, just needs to do a demonstration.

Right away it didn't feel right.  You see, she is asking for one thing, but then switching to another right at the end. 

One scenario is that he wants to learn to network.

Second scenario is that he wants to demonstrate his product.

One is all about relationship development and the other is pure sales.  Nothing is wrong with either.  It just is a mixed message about what is REALLY going to happen.

You and I probably can sense what is going to happen. As soon as I sit down with this young fellow, the knives are going to come out.  He is not interested in me, but only in making the presentation to get paid.  So in my book that is not a networking appointment.

I haven't decided what I'm going to do yet.  Have the appointment and stop him from demonstrating and explain the networking process?

Or just let it go? 

Sometimes I just have to let things pass. 

Tuesday, June 23, 2015

No Cows!

The question came from out of the blue.  It's a type that I tend to be very careful answering.  It goes like this,  "What can you tell me about (name of person)?"  

This time the query came from a trusted friend, but I still replied carefully.  I paused for what seemed like hours, but really probably was only 5 seconds, to collect my thoughts.

You see, the person, in question, we'll call her Suzy, was demonstrating that she is all "show."  She had signed up for several committees but had never gone to a meeting.  Recently literally at the last hour, she asked if there was any way she could help.  Good intention, but bad placement.

When I teach the referral-based sales course, we talk about finding out what goals and accomplishments people have.  Obviously, if we know their goals we can help them to reach them.  Even more important is to notice if their goals and accomplishments in line with each other.  If there are lots of goals and fewer accomplishments, or ones that are not in line with the goals, then that particular person (Suzy) has Big Hat Syndrome.  Oh, you haven't heard of that?  It means, big cowboy hat, but no cows!

I caution everyone to really look at their time before they sign up for anything that is related to community service. Not being active in the community can be detrimental, but being half active is even worse!

Monday, June 08, 2015

I Just Can't Figure This Out

Networking is an active sport.  You can't just sit on the sidelines and expect anything to happen.

I attended the annual speed networking event presented by the Rocky River Chamber of Commerce. Now I have to admit that this type of networking is not my favorite type, but this chamber does it well.  In one hour, we meet around 30 people.  But usually 80 are in attendance, so over half are still an opportunity waiting to happen.  Liz Manning, the Executive Director of the chamber, has it all under control, because by that afternoon, she has a complete list of attendees, with all the necessary contact information, out to all participants.  That's efficiency.  Five gold stars to Liz.

I look at that list as a challenge.  For each person that I schedule an appointment with, I use a highlighter pen on their name.  My goal is to have the page be all pretty green highlighter! 

It's always interesting to me in the way people reply.  Usually, I email from this list,  I have found that using the phone number means that I have to leave a message and more times than not it doesn't get returned.  I know, busy world.

So my message looks something like this:  "Good afternoon, Suzi, We were both at Coffee, Tea and Contacts on Thursday, and while we didn't get to meet, I wondered if you would be interested in getting together for coffee so that we could get to know each other with the idea of figuring out ways to help each other.  I will be available on June 3 or June  10 at these times. Would either day fit into your schedule?"

I use a similar message if we did meet.  

Many are glad to meet and we get something on the books.  Others get back with funny answers.  Funny as in odd.

Example:  "I'm busy both days."  That's it, the whole response.


Example 2"I don't really see the need for us to meet."


Example 3:  "I'm busy the rest of the summer."  We were just at the end of May when this happened.

And this is not just one person.  All three examples were from different people responding.  

I guess my question is, if you attend a networking event with no expectation of meeting beyond the event, why in the heck do you even bother????? OK, I'll get off my soapbox before I hurt myself.

Tuesday, June 02, 2015

June Book Report

Can you believe it is time for another of Don Kardux's immensely useful book reports.  This one sounds like a required read!

Here ya' go!

As part of my Debby Peters influenced "Elevator Speech" I mention that Business Navigators does two things to help business, people and organizations.

"First, we help them to discover for themselves what they want to do- 'To Make Things Better- that's planning."

"Secondly, we stay, for at least a year, to help them - Do It- that's implementation"
Another word used in place of implementation is Execution and in my view it is the most difficult to do.

In May of 2014 in the "Connext Nation Newsletter" I reviewed a book by Larry Bossidy and Ram Charam titled "Execution" it was written twenty-one years ago.
"The 4 Disciplines of Execution" was published in 2012 at so is less than four years old and it expands on Bossidy and Charam's observations.

Like  Marcus Buckingham's book, "First Break all the Rules" (Reviewed in May of this year) this book is also the result of first, 300,000 interviews with company leaders and team members and secondly, many years of field experience working with companies to help make 4DX (an abbreviation for the 4 Disciplines of Execution) a part of their culture.

These 4 approaches to discipline in Execution are the result of real world failures, successes and finally modification of the discipline content leaving the parts that really work.
I feel that it is important to mention the 4 Disciplines as it is also important to note the only way to fully understand what they mean and how they are to be used is to "Read the darned book!!"

Discipline 1:                 Focus on the Wildly Important (WIG =Wildly Important Goal)
Discipline 2:                 Act on the Lead Measures
Discipline 3:                 Keep a Compelling Scoreboard
Discipline 4:                 Create a Cadence of Accountability

These Disciplines are covered in Section 1 of the book and in 79 pages clarify their meaning and importance.
Section 2 focuses on Installing 4DX with your team and is most helpful in a practical way.
Section 3 focuses on Installing 4DX in your organization -and is best read by those who are involved with a large organization.

This book confirms and states things I have observed and believe about implementation/ execution.
It really identifies and clarifies the issues involved and well worth the read.
Two "Aha's" for me from this book.