tag:blogger.com,1999:blog-190669272024-03-18T03:37:43.307-04:00Debby Peters, Networking Guru, Speaker Trainer AuthorI am the owner and Director of Training for Connext Nation. I love to help people "connect to their next referral. I have been known as the expert in networking, but really prefer the nickname of "Networking Guru." Get your passport out for entry into Connext Nation!Debbyhttp://www.blogger.com/profile/14144469687599598038noreply@blogger.comBlogger690125tag:blogger.com,1999:blog-19066927.post-9797032642276930362020-01-26T11:43:00.001-05:002020-01-26T12:11:07.339-05:00Intentional Intros<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh0_9RZ7sse1i3gM0GRG7NECktMqlSFqeLOkPbQXZJP7yqq6iXC1-hb4Fvfl_fR_V7Yp_Zh6YEWqwsHMq5L3HB-UboD6mz5VGs7x4JT5gOFxK-mCBYgkztnHnrF3WyOTwTxkyWuDg/s1600/rick.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="320" data-original-width="240" height="200" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh0_9RZ7sse1i3gM0GRG7NECktMqlSFqeLOkPbQXZJP7yqq6iXC1-hb4Fvfl_fR_V7Yp_Zh6YEWqwsHMq5L3HB-UboD6mz5VGs7x4JT5gOFxK-mCBYgkztnHnrF3WyOTwTxkyWuDg/s200/rick.jpg" width="150" /></a>The other day I was meeting with a young woman, <b><span style="color: blue;">Hannah Fitzgerald</span></b>, who now that she had completed her online degree was re-focusing on her website development business, <a href="https://marvelouswebmedia.com/">Marvelous Web Media</a>. She asked me about my book, <b><span style="color: #3d85c6;"><a href="https://www.amazon.com/Tell-Exactly-What-Say-Conversations/dp/0998876828/ref=sr_1_2?crid=GS3HR1J5CGRB&keywords=tell+me+exactly+what+to+say&qid=1579982870&sprefix=tell+me+ex%2Caps%2C166&sr=8-2">Tell Me Exactly What to Say,</a></span></b> as she wanted to know what it was about. I told her that it is 33 networking conversations and that it had gotten started because one of my students, <span style="color: red;"><b>Rick Adkins</b>,</span> <span style="color: red;"><b><a href="https://www.oasissenioradvisors.com/cleveland-west/">Oasis Senior Advisors</a></b></span>, had asked how to introduce two people to each other. Hannah, exclaimed, "I just found out not too long ago, that I need to say more about two people when I'm introducing them. Always before I just said their names and then there was an awkward silence!"<br />
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I shared that yes, she could describe each one to the other using tidbits that she knows about them to spark the conversation. Also, I shared that she is the host of this "event" and as such, she needs to let the two talk, but that if something important was not being mentioned, she could interject that fact. At the end, she could again enter the conversation to summarize and encourage the next step these two people could take.<br />
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Hannah, stopped our conversation for a few seconds while she was obviously in thought. Then she said, "I get it! Networking has to be intentional!"<br />
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And that certainly sums it all. If you just fly by the seat of your pants, networking will be fun, but if instead you have a plan of action, you will gain the results you want.Debbyhttp://www.blogger.com/profile/14144469687599598038noreply@blogger.com0tag:blogger.com,1999:blog-19066927.post-71713722127035325502020-01-20T10:15:00.000-05:002020-01-20T10:15:17.473-05:00What to Say to the Event Organizer<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj9WWbWjQIi1MXxEnecJCXa1z0EPMkE6VPYZOUaIo6MYb2GyfYjyPKw6ska8LFRsYxQvrWrfPnjDjmWETRkPG7Ht8J7-dmBsiBq_eKwaKPSbRqZ5ukAPrbi91onbylS0u_fB2s6YQ/s1600/book.jpg" imageanchor="1" style="clear: right; display: inline !important; float: right; margin-bottom: 1em; margin-left: 1em; text-align: center;"><img border="0" data-original-height="218" data-original-width="145" height="200" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj9WWbWjQIi1MXxEnecJCXa1z0EPMkE6VPYZOUaIo6MYb2GyfYjyPKw6ska8LFRsYxQvrWrfPnjDjmWETRkPG7Ht8J7-dmBsiBq_eKwaKPSbRqZ5ukAPrbi91onbylS0u_fB2s6YQ/s200/book.jpg" width="133" /></a>In my new book, <i><b><span style="color: #674ea7;">Tell Me Exactly What to Say</span></b></i>, one of the chapters is about how to introduce yourself to the person who organized the event you are attending. The title of that person might be Executive Director or event chair. It doesn't matter what the title is, it does matter that you realize how important that person can be to you. Just think about it. He or she knows everyone! And if you have a connection, that could lead you to great new acquaintances.<br />
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<span style="color: red; font-size: large;"><b>One warning! </b></span> Don't brother that person when she is in the midst of craziness. If she looks harried and stressed, you won't be remembered or worse, you will be remembered as the person who took her time when she didn't have any!<br />
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That chapter is on page 47 of the <a href="https://www.amazon.com/Tell-Exactly-What-Say-Conversations/dp/0998876828/ref=sr_1_1?crid=GS3HR1J5CGRB&keywords=tell+me+exactly+what+to+say&qid=1579530313&sprefix=tell+me+ex%2Caps%2C166&sr=8-1">book</a>. Kristin Meyer, Executive Director for the Ohio-based, <a href="https://maumeechamber.com/">Maumee Chamber of Commerce</a>, mentioned at a book ribbon-cutting, that she wished the 5 people who kept her from starting the "sit-down" portion of the lunch on time that day had read the chapter! <br />
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What are your thoughts on this?Debbyhttp://www.blogger.com/profile/14144469687599598038noreply@blogger.com0tag:blogger.com,1999:blog-19066927.post-43861588309886501442019-06-24T20:27:00.000-04:002019-06-24T20:29:13.903-04:00Make Yourself Unique<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi2n2HX-FBF7suIjARUxvOqtiuRIlULrwK2WH3QEnKu5qxIexrzipx2koDaRbIla-ZXJfRUKC8ZUKOL04uZF9-wjtYJssErzM_2IGJLkzX7JS15ONXCpkEuwseo1TTEslcQwJb54A/s1600/M+Sheldon+International+Womens+Day-W.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="1600" data-original-width="1200" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi2n2HX-FBF7suIjARUxvOqtiuRIlULrwK2WH3QEnKu5qxIexrzipx2koDaRbIla-ZXJfRUKC8ZUKOL04uZF9-wjtYJssErzM_2IGJLkzX7JS15ONXCpkEuwseo1TTEslcQwJb54A/s320/M+Sheldon+International+Womens+Day-W.jpg" width="240" /></a></div>
So many business people, and not just new ones, try to sell a bunch of stuff to the whole world. Instead, if they would establish a<span style="color: #741b47; font-size: large;"><b> niche product or service</b></span> and a finely-tuned target market, they will usually be more successful.<br />
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Recently I met a woman, <span style="color: #38761d;"><b>Michelle Sheldon</b></span>, at the Sustainability Brands Conference in Detroit. Michelle owns a promotional products company, <a href="https://www.ecopromotionsonline.com/">Eco Promotional Products</a>. What makes her different from all the other companies is that she offers <i><span style="color: lime;"><b>eco-friendly products</b></span> </i>instead of the usual throwaway stuff. This made me stop at her booth and chat a bit, instead of just passing by.<br />
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Fast forward a couple weeks and I was in Cleveland for the day meeting with other business owners. One, <b><span style="color: red;">Erica Larson</span></b>, owner of <a href="https://pixelpowercle.com/">Pixel Power</a>, wants to focus more on ecologically sound companies and organizations to help with website development. In our conversation, the Sustainability Conference was talked about. I then told Erica about Michelle and Erica's reply was, "Oh my gosh, I can tell you that what she is offering is hard to find."<br />
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As a result, I have connected both women. One from Illinois and one from Cleveland, OH. And I live in Toledo. <br />
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Now if Michelle had just had the display of all the usual products, I wouldn't even have stopped to investigate that day. Having that niche makes her memorable and her message is so powerful that it easily travels across state lines!<br />
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Can you say the same about your message and offering?Debbyhttp://www.blogger.com/profile/14144469687599598038noreply@blogger.com0tag:blogger.com,1999:blog-19066927.post-28744427685910945332019-01-06T11:08:00.000-05:002019-01-06T11:11:55.226-05:00Learning from the BestI realized the other day that I have had a lot of coaches in my life. Specifically, the day I was thinking about this, I thought about the people who have helped me with my clothing style. Many years ago I hired <b><span style="color: #741b47;">Ruth Milliron</span></b>, the co-author of <a href="https://www.amazon.com/All-Together-You-Terrific-Paperback/dp/B006WL89XG/ref=sr_1_1?ie=UTF8&qid=1546790020&sr=8-1&keywords=all+together+you%3A+learn+the+secrets"><span style="color: #3d85c6;"><b>All Together You: Learn the Secret</b>s<b> of Looking and Feeling Terrific</b></span></a><b style="color: #c27ba0;">.</b> I had a closet full of workweek clothes but nothing to wear to the Rotary event with my hubby. That was the best money I ever spent. Within about 2 hours, she had me lined up with at least five different outfits, from very formal to dressy casual. Best of all, she helped me to see my style. Don't ask me to give it a name, but I understand it.<br />
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What seems like thousands of years ago, when I was living in Detroit, a chance presentation at some networking event that I attended, gave me a little nugget about how elastic belts (that are a little out of fashion now!) help to define the waist. Since I am more or less built like a telephone phone, that was great advice.<br />
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjl45uDT4jtj8564HFQcHbCj2RyznbXVgXCPZWaB5oalL2VwJZwqsx7OGAQOQUd8XHPprxefoilAE73kaneG745cYNeDWFZDuTQFykBIPCJzTz2LDRicgwjQIpDwFk4VOeJK10Ztw/s1600/download+%25285%2529.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="200" data-original-width="200" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjl45uDT4jtj8564HFQcHbCj2RyznbXVgXCPZWaB5oalL2VwJZwqsx7OGAQOQUd8XHPprxefoilAE73kaneG745cYNeDWFZDuTQFykBIPCJzTz2LDRicgwjQIpDwFk4VOeJK10Ztw/s1600/download+%25285%2529.jpg" /></a>Recently, at another networking event, <b><span style="color: #6aa84f;"><a href="https://www.premierdesigns.com/stacyobrien/">Stacy O'Brien</a></span></b>, <b>Premier Designs Jewelry,</b> offered a free closet consultation to two people. You can bet that I got to her quickly. Right away she understood that I needed assistance in my casual, weekend clothing. I guess sweats and a t-shirt don't constitute a style! Again within 90 minutes she had paired so many things in my closet that I would never had thought of putting together. She had me takes pictures so I could have my "cheat sheet" for later.<br />
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But this is not just about clothing. You see, I never went to college, but I have never stopped learning. Sometimes a coach (or mentor) didn't even know he or she had that title. They just appeared and gave me what I needed at that time. Sometimes it has been a formal arrangement, where I paid money for their services. It doesn't matter which it was, because I value coaching, Without it I wouldn't be the person I am today nor would my business have succeeded!<br />
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Who have you had in your life that has made a difference in your success and do you think of that person as your coach?Debbyhttp://www.blogger.com/profile/14144469687599598038noreply@blogger.com0tag:blogger.com,1999:blog-19066927.post-1013094202250800262018-08-07T16:28:00.000-04:002018-08-07T16:28:25.366-04:00Peachy NetworkingI took some time off on this past Monday morning to can peaches. I had been busy all weekend with out-of-town guests and also a company picnic at our house. Hence having to take some time "off" yesterday. They are now done and I can get back to the office!<br />
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjJ9AbQdEoAC3A2sQxjZZfIE2t4un7y1xsfXFaSzWUZvb4KRftyyhWRYAWZOQ_sfCCMklKv3oRmDemrLP8_pIuaJ0TPocYrZmktGuifMVUPMdSdS2-_nQOS7j8RjZ9NuJ8jHy5VoQ/s1600/download+%25282%2529.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="183" data-original-width="275" height="133" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjJ9AbQdEoAC3A2sQxjZZfIE2t4un7y1xsfXFaSzWUZvb4KRftyyhWRYAWZOQ_sfCCMklKv3oRmDemrLP8_pIuaJ0TPocYrZmktGuifMVUPMdSdS2-_nQOS7j8RjZ9NuJ8jHy5VoQ/s200/download+%25282%2529.jpg" width="200" /></a>As I was going through the canning steps, I thought about how it was so like networking! It seemed like it took a lot of time to gather all the appropriate tools and then to get the the syrup made, the peaches peeled and ready to go into the jars. The last steps of jarring them and then placing them into the steaming water bath took the least time. And of course eating them next winter will be the payoff for this effort.<br />
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When I think about strategic networking, as opposed general, free-form networking, (for me that means meeting with someone with an idea in mind of what I would like to accomplish) it is so very similar to processing peaches! It takes a lot of time to develop all the resources needed to have a high level referral partner. I have to make attempts to meet with new folks to winnow down the large group to a smaller few that can be groomed further. Beyond that I have to determine ways that might be possible to work together. All this needs to be done and also have time and money spent on that process. Then and only then can I reap the benefits of having someone call me to say, "Hey, I have a referral for you." Just like savoring peaches mid-winter AND just as satisfying!Debbyhttp://www.blogger.com/profile/14144469687599598038noreply@blogger.com0tag:blogger.com,1999:blog-19066927.post-37909340596194698522018-07-23T09:37:00.000-04:002019-06-17T08:43:07.762-04:00What Would You Ask?Not to long ago I sat with a women, we'll call her Susan, at a breakfast and when she found out what I did (helping people to get more referrals) she shared that even though she's been in her business for many years, she hasn't had much luck in getting referrals. Susan said, "I ask my clients if they can refer when we're done with the project, but then I move on and they forget that I ever asked. So nothing ever comes of it." She asked if I had some input.<br />
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Susan's prospects happen to be CEO's of fairly large companies. I asked her what else those CEO's buy or what other types of resources they link to. Susan paused, fork in mid air and after several long seconds said, "I don't know." So I of course asked her how she thought she could find out. Again a long pause. Again a repeat of the "I don't know" answer. I then posed another question, "What about asking <i><b>your CEO clients</b></i> who they buy from?" She turned and looked at me with that, "duh" look on her face that we've all had at some point when the obvious finally strikes.<br />
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As the referral/networking guru, I can explain this concept further and will in a future post. This post however is about the act of asking someone else for help. <b><span style="color: #e69138; font-size: large;"><span style="color: #e06666;">Sometimes just a word or short phrase that someone else provides makes all the </span></span></b><br />
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<b><span style="color: #e69138; font-size: large;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgggITE2F_IThVkfZo4ZSQL-kVBUGXumXrXtYI4r6agHNR5nmNKKnvhqeh12VmQ7jEtr0XQRuqrm2L03vfQoKKFo1je6ThGb1YLDbORXc_KeBhS6tL8CZtuhEt6sWisFarCFULrPQ/s1600/download.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="225" data-original-width="225" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgggITE2F_IThVkfZo4ZSQL-kVBUGXumXrXtYI4r6agHNR5nmNKKnvhqeh12VmQ7jEtr0XQRuqrm2L03vfQoKKFo1je6ThGb1YLDbORXc_KeBhS6tL8CZtuhEt6sWisFarCFULrPQ/s1600/download.jpg" /></a></span></b></div>
<b><span style="color: #e69138; font-size: large;"><span style="color: #e06666;">difference in the world. </span></span></b><br />
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My phrase that changed my life didn't happen as a result of a direct question from me, but input that gradually happened over many months. I worked with a gentleman named John Steele back in the early '80s. John took me under his wing even though he wasn't paid to do so. At one point John said to me, <b><span style="color: #6fa8dc;">"Debby, you're good, you're damn good."</span></b> Those six words changed my life. They allowed me to believe in myself. My career success accelerated from the moment forward. John was smart enough to anticipate my question before I even had to ask it. But if I had asked, it would have been, "What will make me feel successful?"<br />
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So my question to you is, "What question have you asked that when answered gave you clarity on exactly what you needed to do next?"Debbyhttp://www.blogger.com/profile/14144469687599598038noreply@blogger.com0tag:blogger.com,1999:blog-19066927.post-56775408988049832842018-03-11T17:11:00.000-04:002018-03-11T17:11:18.443-04:00What a Difference a Day Makes!Normally, when we think of networking we think of a business setting. But really networking is all about developing that oh so important relationship -- in all areas.<br />
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This past week I had the experience of having the best and the worst in the medical world -- and it was all about relationships.<br />
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<span style="color: lime;"><b>Wednesday</b></span>, I had my final follow-up appointment in regard to my cataract surgeries. I expected a 2 minute appointment with a doctor that I didn't even know, basically to get my eyes measured for a new eyeglass prescription. When the doc asked how I was doing, I answered, "The cataracts are great, but my dry eyes are horrendous." I expected him to defer, because of course I was not his patient in regard to that condition. He surprised the heck out of me by sitting down and spending about 45 minutes (or so it seemed) with me, facing me, making eye contact and giving me information and resources that I had not been given by any other doctor. He also gave me his card that included his personal cell phone number that he pointed out and said, "Please text me if you have any questions or want me to prescribe the drug that I gave you a sample of." For those of you in the Toledo area, this gentleman's name is <a href="http://www.specialtyeyeinstitute.com/doctors/david-l-bejot-o-d/">Dr David Bejot</a>. I would recommend him highly.<br />
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<span style="color: red;"><b>Thursday</b></span> was another story. I had an appointment with the dry eye specialist at the <a href="http://www.umkelloggeye.org/">Kellogg Center at the University of Michigan.</a> In November I met with this doctor. He prescribed a treatment where my tear ducts were permanently closed. I told him that I was willing to do this, but <b><u><span style="background-color: red;"><span style="color: white;">that it was not </span></span><span style="background-color: red; color: white;">going to solve the problem</span></u><span style="background-color: red;">,</span></b> because I had had <a href="https://en.wikipedia.org/wiki/Punctal_plug"><b>Puntal Plugs</b></a> (which do the same thing until they fall out) for years and it helps, but doesn't solve the underlying problem. He told me to be positive. Well to make a long story short, as I had thought, it didn't work. The reason for my second appointment was to determine what advanced treatments I could get. I also took my daughter-in-law along and my hubby. During the appointment, the doctor agreed that more serious treatment was necessary and he suggested the PROSE lens. Hubby asked, "Will she wear those for the rest of her life?" and the docs said, "Yes, until she can't." <br />
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Well, of course I wanted to know exactly what that meant. He gave me a another non-answer and<br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjQxjs3IK1gfYyTpqot0ex6TYZXchSPbVy_VfplE8lfi3OdxrY2gFZQcucxBl2bcccIvDyXRF0__lhYZUliI-n8IEM7cktgoSoVW8d-nbGA4_-vGaLr-LU2lLU1z6_qW47T_20pEQ/s1600/images.png" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="186" data-original-width="270" height="137" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjQxjs3IK1gfYyTpqot0ex6TYZXchSPbVy_VfplE8lfi3OdxrY2gFZQcucxBl2bcccIvDyXRF0__lhYZUliI-n8IEM7cktgoSoVW8d-nbGA4_-vGaLr-LU2lLU1z6_qW47T_20pEQ/s200/images.png" width="200" /></a>then turned his back to me to work on his computer. When I asked again to understand what he meant, he lashed out (still with his back to me) and said that he felt like a two year old with my questions. At that point my daughter-in-law spoke up and said, Dr. ______, "I think you need to adjust the way you are speaking to my m-i-l, because no one speaks to her like that." I then asked what the first step in the process was. Again no answer. Still his back to me. At this, he stood and said, "Follow me." What he was doing was taking me to a scheduling desk to make an appointment to see the doctor who actually fits the lens. <span style="color: red;"><b>BEFORE ALL MY QUESTIONS WERE ADDRESSED</b></span>. I would NEVER recommend this man even if he were the last doctor on this earth.<br />
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The medical community is pushed to rush patients through appointments by insurance and big medical companies that want more patients per hour. I totally understand that. BUT, I challenge each of them to actually see the patient as a person, a real live person. Even if it is only for two minutes. It's all about the relationship, or in Thursday's case --<span style="color: red; font-size: large;"><b> not!</b></span> And for those of you wondering. At the scheduling desk, the helpful lady said that Dr. _______ had noted that I was to come back in 4 weeks to see him for a follow-up. My d-i-l stood up for me and said, "No, we would like to choose a different doctor." <br />
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I became aware of a couple helpful tips during my medical journey last week. <br />
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1. Don't assume that a doctor can't or won't help!<br />
2. If I am being bullied, I can leave the appointment immediately.<br />
3. I will always take someone with me to these types of appointments in the future.<br />
4. I can change doctors just because I want to!<br />
5. I have a right to be treated with respect my anyone, including those in the medical community.<br />
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After all, if my relationship with the doctor has not garnered a bit of relationship and credibility, then, I won't be assured that this person can help me.<br />
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What has been your experience in regard to medical communication?Debbyhttp://www.blogger.com/profile/14144469687599598038noreply@blogger.com0tag:blogger.com,1999:blog-19066927.post-14958839067908808372018-02-03T15:32:00.000-05:002018-02-03T15:32:11.786-05:00Don't Let it Get in Your WayI had the pleasure this week of celebrating Nation Hijab Day at a panel discussion put on by <a href="http://www.womenoftoledo.org/about">Women of Toledo</a>.<br />
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjxcKwfkG-So4NR1IL8AE3RFkEG7i9SHE3cPMteQq6LLNp-gS9l-Ox4fJXhhF4Qij9JUoBiOa_FNGABBTcIehWY8l9XCPryauuEt9-FfghdJ3CguVA51cFhlZpJYQ5OOx00xhK8vw/s1600/download.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="90" data-original-width="90" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjxcKwfkG-So4NR1IL8AE3RFkEG7i9SHE3cPMteQq6LLNp-gS9l-Ox4fJXhhF4Qij9JUoBiOa_FNGABBTcIehWY8l9XCPryauuEt9-FfghdJ3CguVA51cFhlZpJYQ5OOx00xhK8vw/s1600/download.jpg" /></a>One panelist, <b><span style="color: red;">Zobaida Falah</span></b>, founder of <a href="https://cureyourworld.com/">Cure</a>, was asked if she has experienced discrimination in the business world because of her head covering. She said that she has, but that instead of being a victim she uses that to motivate her to analyze her presentation or meeting to determine what she could have done better to get a better result.<br />
<br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhiVYDvmgqUvV1MDWAEkYE_TGs3phz3iuqI8a_zjYMBUXtt2iW-8hEAwF00MyaD9XjQhnsDpDeK4Hd0a1s-dy0sI9-OUiMgLFYPexTdrev4Npa2l0_Srz4sul4J27sK_BEFafrHkg/s1600/images+%25281%2529.png" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="249" data-original-width="202" height="200" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhiVYDvmgqUvV1MDWAEkYE_TGs3phz3iuqI8a_zjYMBUXtt2iW-8hEAwF00MyaD9XjQhnsDpDeK4Hd0a1s-dy0sI9-OUiMgLFYPexTdrev4Npa2l0_Srz4sul4J27sK_BEFafrHkg/s200/images+%25281%2529.png" width="162" /></a><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhchsUxcDhUJuLGENjQ6pdoNDEZsd9R5l-OEXO-lEcTqY7nm6L2dmWCDcC1QG0rtuPwbmVnRj-GlbvQ096IhUiUi34YdGrd-G8UH8l08zq-1ZFzuDTmqoxNVT9qvoYO6yika9uIFg/s1600/images+%25281%2529.png" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><br /></a>I thought how that advice can certainly lend itself to the craft of networking. Sometimes I reach out and are pushed back. Either people are disinterested or downright rude. But instead of getting all hot and bothered, I could just move on and ask myself, "Who else would be better for me to connect with?"<br />
<br />
Perhaps it is not the people but the process I am using when networking. Am I too forward or not enough? Am I not reading little signals that tell the world so much and do I need to get better at that?<br />
<br />
How can you use Zobaida advice to your advantage?Debbyhttp://www.blogger.com/profile/14144469687599598038noreply@blogger.com1tag:blogger.com,1999:blog-19066927.post-69246415666782753342017-03-26T14:55:00.000-04:002017-03-26T15:09:03.317-04:00It's Just Policy!<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjjiFyQQbT6DJgrF8vxNW0JeOGSkmhx7JZ29_z_PUfuMhoyKpPnsDpkHf1rrA4W3giihZ0B6tUfIaYbmEbX7yNC3X9ZdY_PH7lyD73HF_35j1yk35EX2ITgAWDmEOgzTXbkq2N2EQ/s1600/download.png" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="192" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjjiFyQQbT6DJgrF8vxNW0JeOGSkmhx7JZ29_z_PUfuMhoyKpPnsDpkHf1rrA4W3giihZ0B6tUfIaYbmEbX7yNC3X9ZdY_PH7lyD73HF_35j1yk35EX2ITgAWDmEOgzTXbkq2N2EQ/s200/download.png" width="200" /></a>One of the best parts of meeting new people is that they always seem to have something to share that is valuable to me. It is sometimes a name of someone, an event that I might like to go to or even a recipe! But recently I got a <b><span style="color: #990000;">phrase</span></b>!<br />
<br />
I met with <b><a href="http://www.andreahenninglaw.com/">Andrea Henning</a>,</b> an attorney here in the Toledo, OH area. I was chatting about my frustration of people registering for my classes and then bowing out at the last minute. (I'm sure that never happens to any of you!) I shared that because of this issue, that I was going to again begin charging people when they sign up (we have a monthly payment plan) so that there is ownership and commitment on their part. I hate to do it, but I have to!<br />
<br />
Andi gave me a phrase that she uses when she lets a prospect know of her up front retainer, She says, <span style="color: blue; font-size: large;"><b>"It's not me, it's the policy!"</b></span> (Andi is a sole practitioner!) I love it. She laughs and says, "You'd be surprised of all the policies that I can come up with." <br />
<br />
Thanks, Andi. You helped me so much!<br />
<span style="color: #b45f06; font-size: large;"><b><br /></b></span>
<span style="color: #b45f06; font-size: large;"><b>What policies have you invited that I might borrow?</b></span>Debbyhttp://www.blogger.com/profile/14144469687599598038noreply@blogger.com0tag:blogger.com,1999:blog-19066927.post-9417597947307565282016-10-26T09:59:00.000-04:002016-10-26T09:59:31.131-04:00Networking Makes Work, Work Make Money!<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEimdAJvlMiD3Dltdo3Gr1hvTHouf-TwsaeuixkyZbPX_OpOK8zwbWbohg2STURuCAYZ_RR_CTBhpGLmS8vluvRTUE3TzjJRDzplYZRjsuJ_TkduYl1PGuTEqeb2KK2Rx5i9nyRRFw/s1600/index.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="139" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEimdAJvlMiD3Dltdo3Gr1hvTHouf-TwsaeuixkyZbPX_OpOK8zwbWbohg2STURuCAYZ_RR_CTBhpGLmS8vluvRTUE3TzjJRDzplYZRjsuJ_TkduYl1PGuTEqeb2KK2Rx5i9nyRRFw/s200/index.jpg" width="200" /></a>Do you ever sit there and say, <b><span style="color: red;">"What should I do first?" </span></b> I am doing that right now! I should be.....<br />
<br />
1. Texting my graphic artist with the next dates of the mini classes so he can get busy!<br />
2. Creating my second list of business friends to invite to our BNI visitor day.<br />
3. Deciding what to feed the incoming family this weekend and writing up the shopping list.<br />
4. Getting an appointment scheduled for after the chamber meeting tomorrow.<br />
5. Writing my month's worth of weekly presentations for November.<br />
6. Working out.<br />
7. Communicating with the current CN students.<br />
8. Calling the members from RRC for the membership committee<br />
9. Calling new BNI members<br />
10.Recruiting new BOA members<br />
<br />
There now that I'm totally overwhelmed, at least I have my list for the day! But now that it is out of my head I can prioritize and start knocking each one off the list!<br />
<br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhtR-JySyvmlWDJE7O6HwpVpOl9PxfuzYfl3zFR8d0d-QdndftxzhkyPCAboyUR5Reqwt3txhCIs3ML9vjdn69T1BPDjF9wlPVNWagVR-tIxme05a-D_OCZjB3wIMx5kaPVcjsLZQ/s1600/index.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="200" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhtR-JySyvmlWDJE7O6HwpVpOl9PxfuzYfl3zFR8d0d-QdndftxzhkyPCAboyUR5Reqwt3txhCIs3ML9vjdn69T1BPDjF9wlPVNWagVR-tIxme05a-D_OCZjB3wIMx5kaPVcjsLZQ/s200/index.jpg" width="200" /></a>Sometimes networking is the same. Where do I start. I think if you sit down and write down all the thing you are trying to achieve as a result of networking, then you can just start and peg away at your list. Want to make new connections? Call or email someone you met at the last event you attended to see if they will meet you for coffee.<br />
<br />
OK, got to go kick my list into gear!<br />
<br />Debbyhttp://www.blogger.com/profile/14144469687599598038noreply@blogger.com1tag:blogger.com,1999:blog-19066927.post-39626542136713889642016-10-04T18:37:00.000-04:002016-10-04T18:37:06.482-04:00Don's October Book Report is all about Trust!Ever ready with a new book for us to read, Don <a href="http://www.busnav.com/">Kardux</a>'s recommendation this month looks like a great read! And it takes on the topic of trust which is integral to all that we hope to accomplish in CN!<br />
<br />
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<br />
<div class="MsoNormal">
Don shares, "Rob Falke, president of The National Comfort Institute (NCI), based in Cleveland, and my dear friend
and client for over twenty-two years recommended that our team read and review
this book. </div>
<div class="MsoNormal">
Thanks Rob.</div>
<div class="MsoNormal">
Great choice!</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
Stephen M.R. Covey is the son of Stephen M. Covey of 'Seven
Habits Of Highly Effective People' fame, and the great grandson of Stephen Mack
Covey and the father of Stephen Covey. </div>
<div class="MsoNormal">
Do you see a pattern here? I do and it is in patterns.</div>
<div class="MsoNormal">
<br /></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg1O6FBmYR-dnQF8OV-QW-m8jSFDiAjeCiL0x260VTUsj6ClWzyT7KyLk2qPNy0dZlTi4AHtvM0IzBMe0jZ_DTCdooEqcoFxsLaQAtUxfoXDn3two3VFM130hwSR9Yh55sQrmHoAg/s1600/index.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="200" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg1O6FBmYR-dnQF8OV-QW-m8jSFDiAjeCiL0x260VTUsj6ClWzyT7KyLk2qPNy0dZlTi4AHtvM0IzBMe0jZ_DTCdooEqcoFxsLaQAtUxfoXDn3two3VFM130hwSR9Yh55sQrmHoAg/s200/index.jpg" width="166" /></a></div>
<div class="MsoNormal">
<span style="color: orange;"><b>'The Speed of Trust'</b></span> reveals patterns of behavior which when
discovered and more importantly applied can 'Change Everything'<span style="mso-spacerun: yes;"> </span>for the better.</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
The 'Speed' refers to the truth that when people 'Trust'
each other, good outcomes take less time than when there is less trust.</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
Some believe you have trust or you don't.</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
Covey says, "We can increase trust - much faster than
we might think - and in doing so will have a huge impact, both in the quality
of our lives and in the results we are able to achieve."</div>
<div class="MsoNormal">
He divides trust into five waves.</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
They are: Self, Relationship, Organizational, Market, and
Social trust.</div>
<div class="MsoNormal">
Sounds kind of dry doesn't it.</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
But it isn't.</div>
<div class="MsoNormal">
<br /></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjEmPZDVP9wh9vcJ83dMTn1C65kJqYJppwN7EWElCMuGasa1_drwczLVNwfOueXNXIYZjRHmNBA7GB1DjXvjAQ_xxCBvEM4CZ_qHDy4YNUJrV4becoBmqpDtbwFgVuCJv9VZeNx5g/s1600/index.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="200" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjEmPZDVP9wh9vcJ83dMTn1C65kJqYJppwN7EWElCMuGasa1_drwczLVNwfOueXNXIYZjRHmNBA7GB1DjXvjAQ_xxCBvEM4CZ_qHDy4YNUJrV4becoBmqpDtbwFgVuCJv9VZeNx5g/s200/index.jpg" width="171" /></a></div>
<div class="MsoNormal">
This book is filled with great experiences.</div>
<div class="MsoNormal">
Some are from the author and many more are pulled from
others.</div>
<div class="MsoNormal">
All focus on a visual metaphor introduced on page
fifty-seven.</div>
<div class="MsoNormal">
A complete tree has parts that are the four cores of
credibility which are essential to trust.</div>
<div class="MsoNormal">
<b><span style="color: #274e13;">Core 1 </span></b>- Integrity - Are you Congruent? - The roots.</div>
<div class="MsoNormal">
<b><span style="color: #38761d;">Core 2</span></b>- Intent- What's your agenda?- The trunk .</div>
<div class="MsoNormal">
<b><span style="color: #6aa84f;">Core 3</span></b>- Capabilities - Are you Relevant?- The branches.</div>
<div class="MsoNormal">
<b><span style="color: #93c47d;">Core 4</span></b>- Results - What's your track record? - The fruit
produced.</div>
<div class="MsoNormal">
<br /></div>
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The second wave of trust, Relationship, clarifies thirteen
behaviors, which when understood and used can strengthen and even repair broken
trust.</div>
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<br /></div>
<div class="MsoNormal">
A most hopeful<span style="mso-spacerun: yes;">
</span>revelation happens on page three hundred. 'Restoring Trust<span style="mso-spacerun: yes;"> </span>When It Has Been Lost'.</div>
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Stephen writes, "As I said in Chapter 1, the ideas that
trust cannot be restored once it is lost is a myth. Though it may be difficult,
in most cases, lost trust can be restored - and often even enhanced."</div>
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Like his Father and Great Grandfather before him Stephen
M.R. Covey presents a practical way to make things better.</div>
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<br /></div>
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If you believe that you or a group you belong to has trust
issues, this book can be illuminating and helpful.</div>
<br />
<br />Debbyhttp://www.blogger.com/profile/14144469687599598038noreply@blogger.com0tag:blogger.com,1999:blog-19066927.post-24182259547941141152016-09-25T17:05:00.000-04:002016-09-25T17:05:32.756-04:00Tales from the Networking Word<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgNdFmPHJFGXYOD8dmrg0pb6s-qt-J4wbI4cBUpj1OtsLW_H0_5P__mYjUY3pCj1Bhk0Yz3uZH_bQTEv4PWV7o9dvAky8DHqofsDMXC294jgSjgyrIP0VdXNd979bA9FZGCdH5Dpw/s1600/love-impossible-giraffe-and-ostrich-1.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="132" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgNdFmPHJFGXYOD8dmrg0pb6s-qt-J4wbI4cBUpj1OtsLW_H0_5P__mYjUY3pCj1Bhk0Yz3uZH_bQTEv4PWV7o9dvAky8DHqofsDMXC294jgSjgyrIP0VdXNd979bA9FZGCdH5Dpw/s200/love-impossible-giraffe-and-ostrich-1.jpg" width="200" /></a>Not knowing how to network the right way can damage your credibility in the business world. One aspect that some sales people break ALL the time is not knowing that networking and sales are <span style="color: #cc0000;"><b>two different animals.</b></span> Each event should be evaluated first to determine the correct behavior.<br />
<br />
Several months ago <a href="http://connextnation.com/"><b><span style="color: #45818e;">Connext Nation</span></b></a> was hosting an early morning event. We had a huge contingent of grads of our course and they all know how to network the right way. Then we also had some guests, one who seemed to have a memorized script in his head that came out of his mouth when he opened it! I actually tried to engage him three different times during the time we were together. He could just not carry on a conversation that took him away from his prepared sales talk. His last act before he left was to go around to each person and pass out his card (without asking for anyone's in return.) But that's a whole other topic!<br />
<br />
So to make sure that we're all on the same page, at a networking event, the best thing to do is to ask questions to engage other people and begin a friendly relationship that can be elevated in the future. At a sales type event (like a trade show where you are the exhibitor), again asking questions will give you a lot more information than if you just spout off! But you can of course talk about what you do for a living in this situation!<br />
<br />
Networking 101 is a new course we are offering and it will address topics just like the one above!Debbyhttp://www.blogger.com/profile/14144469687599598038noreply@blogger.com1tag:blogger.com,1999:blog-19066927.post-47563842315927193112016-09-07T13:34:00.002-04:002016-09-07T13:34:49.913-04:00Are You Coming from Scarcity?<!--[if gte mso 9]><xml>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgFRwfJIVniA7wq9QlPwghork3dFzfJpUpckM5wILNGAKYIov0Tt8OWiAeikAns1vByzNf6GHaFXP1xdbDAOO2wFqYXLGjQaWGdo679faAhb93jGCNRerDZCovmaCtC4ZQ9qGYDlw/s1600/image.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="200" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgFRwfJIVniA7wq9QlPwghork3dFzfJpUpckM5wILNGAKYIov0Tt8OWiAeikAns1vByzNf6GHaFXP1xdbDAOO2wFqYXLGjQaWGdo679faAhb93jGCNRerDZCovmaCtC4ZQ9qGYDlw/s200/image.jpg" width="168" /></a><span style="font-size: large;"><span style="font-family: Times,"Times New Roman",serif;"><span>Many
years ago now, I asked one of my fellow <a href="http://www.bninwo.com/">BNI </a>members to attend some <a href="http://connextnation.com/">Connext Nation</a>
event.<span> </span>I don’t remember what it was, but
it was probably free.<span> </span>He launched into a
verbal attack saying that all I wanted was money from him.<span> </span>This <span style="color: red;">diatribe </span>went on for what seemed liked
eternity, but probably only lasted a few long seconds.<span> </span>I was so puzzled, because I am not the <i>take it all, leave nothing behind</i> type
of sales person.</span></span></span></div>
<span style="font-size: large;"><span style="font-family: Times,"Times New Roman",serif;">
</span></span><div class="MsoNormal">
<br /></div>
<span style="font-size: large;"><span style="font-family: Times,"Times New Roman",serif;">
</span></span><div class="MsoNormal">
<span style="font-size: large;"><span style="font-family: Times,"Times New Roman",serif;"><span>I
mentioned this unfortunate incident to a friend who is much smarter than I and
she said, “Debby, he is coming from scarcity.”<span>
</span>I had not heard this terminology before and asked for more explanation
from her.<span> </span>She explained that when people
feel that they are not getting enough that fear takes over.<span> </span>They will lash out inappropriately when
pushed beyond a certain line that has been drawn in the sand by their
mind.<span> </span>Hence the attack that seemed to
come from nowhere had been brewing for awhile and I was the unknowing
trigger.<span> </span>To say the least I kept my
distance from this man at all times in the future.</span></span></span></div>
<span style="font-size: large;"><span style="font-family: Times,"Times New Roman",serif;">
</span></span><div class="MsoNormal">
<br /></div>
<span style="font-size: large;"><span style="font-family: Times,"Times New Roman",serif;">
</span></span><div class="MsoNormal">
<span style="font-size: large;"><span style="font-family: Times,"Times New Roman",serif;"><span>Scarcity
makes us all act in ways that we probably are not proud.<span> </span>Beyond the lashing out mentioned above, we
also tend to hoard or hold on tightly to anything we perceive as our own.<span> </span>We don’t easily collaborate or give freely of
ourselves. Recognizing these actions is important because most of us don’t want
to push others out of our lives permanently.<span>
</span>Our emotions want more, but our actions are gaining less.</span></span></span></div>
<span style="font-size: large;"><span style="font-family: Times,"Times New Roman",serif;">
</span></span><div class="MsoNormal">
<br /></div>
<span style="font-size: large;"><span style="font-family: Times,"Times New Roman",serif;">
</span></span><div class="MsoNormal">
<span style="font-size: large;"><span style="font-family: Times,"Times New Roman",serif;"><span>Years
ago, the late <a href="https://en.wikipedia.org/wiki/Thomas_J._Leonard">Thomas Leonard</a>, was an expert at sharing online coaching and
marketing concepts.<span> </span>He was way ahead of
his time when he founded TeleClass.com in 1998 and had 100 TeleClasses being
delivered in any one week.<span> </span>I listened to
many of his classes and was fortunate enough to even be on some with Thomas
“live.”<span> </span>A participant asked one time,
“Aren’t you afraid that people are going to steal your ideas?”<span> </span>I’ll never forget his reply.<span> </span>He said, “I hope they do so, because I think
you should give away 60% of what you have and know, but charge dearly for the
remaining 40%.”<span> </span>That phrase has been
running through my life ever since then.</span></span></span></div>
<span style="font-size: large;"><span style="font-family: Times,"Times New Roman",serif;">
</span></span><div class="MsoNormal">
<br /></div>
<span style="font-size: large;"><span style="font-family: Times,"Times New Roman",serif;">
</span></span><div class="MsoNormal">
<span style="font-size: large;"><span style="font-family: Times,"Times New Roman",serif;"><span>Scarcity
behavior has a way of driving people and money away from you.<span> </span>Is that the vibe you are putting out and if
so, is it what you really want?</span></span></span></div>
Debbyhttp://www.blogger.com/profile/14144469687599598038noreply@blogger.com0tag:blogger.com,1999:blog-19066927.post-50235451468708761802016-08-02T19:00:00.000-04:002016-08-31T18:13:30.844-04:00Getting TractionDon <a href="http://www.busnav.com/">Kardux </a>is back with his most recent highlighted book. Always fruit for thought, I hope you enjoy the read.<br />
<br />
<div class="MsoNormal">
<span style="color: lime;"><b>Don shares: </b></span></div>
<div class="MsoNormal">
Michael Matheson some nineteen years ago signed a Letter of
Agreement with Business Navigators and now this spring he has asked us to work
with his company again. </div>
<br />
<div class="MsoNormal">
It is gratifying when clients who have graduated want to
come back.</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
Michael is no longer the General Manage and son of the
owner. He is now the President and owner of Matheson Heating , Air
Conditioning, Plumbing and Electrical.</div>
<div class="MsoNormal">
His company is over four times the size it was in 1997.</div>
<div class="MsoNormal">
Michael and his leadership team have studied many of the
books I have recommended and so, of course, it is time for him to recommend a
book to me.</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEibBoo1Z05sPgUrf0T7asX0J8I6DQH50EF9Ci6p5zBbitgM8wNE_cUFO35Dhoir06j2MJJ8WCx7geLT-frNdH72jTJ6QQv9g9ganqffKa3sGOZm_Qt2BTr2wbpJo6JC2c_j00ALTw/s1600/images.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="200" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEibBoo1Z05sPgUrf0T7asX0J8I6DQH50EF9Ci6p5zBbitgM8wNE_cUFO35Dhoir06j2MJJ8WCx7geLT-frNdH72jTJ6QQv9g9ganqffKa3sGOZm_Qt2BTr2wbpJo6JC2c_j00ALTw/s200/images.jpg" width="163" /></a>Gino Wickman is the Author of <span style="color: blue;"><b>'Traction'</b></span> and the creator and
head of a group called EOS which stands for 'The Entrepreneurial Operating
System'. This very practical book clarifies the six key components of
EOS. </div>
<div class="MsoNormal">
Practical?<span style="mso-spacerun: yes;"> </span>Read what
Gino writes in the introduction. </div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
"This book is not another silver bullet management book
or flavor-of-the-month strategy. It contains no theory. It's based on
real-world experience, practical wisdom, and timeless truths. More importantly,
it works. Through hands-on experience, I have developed a practical but
thorough method to help strengthen and re-energize your business."</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-size: large;"><b><span style="color: orange;">The six key components are:</span></b></span></div>
<div class="MsoListParagraphCxSpFirst" style="mso-list: l0 level1 lfo1; text-indent: -.25in;">
<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;">1.<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Vision</div>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l0 level1 lfo1; text-indent: -.25in;">
<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;">2.<span style="font: 7.0pt "Times New Roman";">
</span></span></span>People</div>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l0 level1 lfo1; text-indent: -.25in;">
<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;">3.<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Data</div>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l0 level1 lfo1; text-indent: -.25in;">
<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;">4.<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Issues</div>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l0 level1 lfo1; text-indent: -.25in;">
<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;">5.<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Process</div>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l0 level1 lfo1; text-indent: -.25in;">
<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;">6.<span style="font: 7.0pt "Times New Roman";">
</span></span></span>Traction</div>
<div class="MsoListParagraphCxSpLast">
<br /></div>
<div class="MsoNormal">
Each of the component chapters is filled with useful tools.
For example I really liked<span style="mso-spacerun: yes;"> </span>' The Vision
/ Traction Organizer (V/TO) which simplifies strategic planning.</div>
<div class="MsoNormal">
This metaphor is<span style="mso-spacerun: yes;">
</span>illustrative of the clever wisdom found throughout the book and the
difficulty of letting go of behavior which isn't working.</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
"An entrepreneur slips and falls off the edge of a
cliff. On his way down, he manages to grab onto the end of a vine. He's hanging
there, a thousand feet from the top and a thousand feet from the bottom. His
situation seems hopeless, so he looks up to the clouds, and decides for the
first time to pray. 'Is anybody up there?' he asks. After a long silence, a
deep voice bellows down from the clouds: 'Do you believe?' 'Yes,' replies the
entrepreneur. 'Then, then let go of the vine,' says the voice. The entrepreneur
pauses for a second, looks up again, and finally responds, 'Is there anybody
else up there?'"</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
You can also go to the EOS web site and sign up for weekly
tips.</div>
<div class="MsoNormal">
You receive some really good observations.</div>
<div class="MsoNormal">
The Dutchman, in me, really likes that it is free. </div>
Debbyhttp://www.blogger.com/profile/14144469687599598038noreply@blogger.com0tag:blogger.com,1999:blog-19066927.post-45135491448956224842016-06-07T15:26:00.000-04:002016-06-07T15:26:00.955-04:00Summer Book Read About LeadershipDon <a href="http://www.busnav.com/">Kardux </a>doesn't disappoint us this month with his choice of book to share with us.<br />
<br />
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leadership books in the past thirty years.</span></div>
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<span style="font-family: "arial" , "sans-serif"; font-size: 10.0pt; line-height: 115%;">Too many were overblown and overly complex. Or as Bill
Treasurer, (who is - a real Treasure) says, "The complexification of
leadership."'</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-size: large;"><span style="color: blue;"><b><span style="font-family: "arial" , "sans-serif"; line-height: 115%;">By the way, don't look for the correct spelling. I think
Bill coined the word.</span></b></span></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: "arial" , "sans-serif"; font-size: 10.0pt; line-height: 115%;">So when Bill stated in the book’s preface, "I resign
from the legion of Leadership Complexifiers," I was encouraged. </span></div>
<div class="MsoNormal">
<br /></div>
<span style="color: #f1c232;">
</span><br />
<div class="MsoNormal">
<span style="color: #f1c232;"><b><span style="font-family: "arial" , "sans-serif"; font-size: 10.0pt; line-height: 115%;">He did not disappoint. </span></b></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjnInG7I8etiPxucQCmhAhPPEDjAWq3S1nvx7QhuujH2DXEfmFhyphenhyphengfcU6Z4VoSj556Epofwv1eiYx3fOyc9vJKdiw6ZIw4hqe8M7LFxikWCuVO3gjNk_FiC0402oKLxZWa-BCy6lA/s1600/images.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="200" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjnInG7I8etiPxucQCmhAhPPEDjAWq3S1nvx7QhuujH2DXEfmFhyphenhyphengfcU6Z4VoSj556Epofwv1eiYx3fOyc9vJKdiw6ZIw4hqe8M7LFxikWCuVO3gjNk_FiC0402oKLxZWa-BCy6lA/s200/images.jpg" width="200" /></a><span style="font-family: "arial" , "sans-serif"; font-size: 10.0pt; line-height: 115%;">This book,<b> 'Leaders Open Doors' </b>has a clearly stated
premise with two parts, nine chapters, a conclusion and all within a relatively
short one hundred and ten pages.</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: "arial" , "sans-serif"; font-size: 10.0pt; line-height: 115%;">On the last page of the preface Bill writes, "The
approach to leadership described in this book is based on the simple and
well-tested idea that leaders help people and organizations grow when they
focus on creating opportunities for others. But just because the idea is simple
doesn't mean it is easy. Open-door leadership takes work. So let's get started.
How do you start opening doors for people, and what's in it for you if you
do?"</span></div>
<div class="MsoNormal">
<span style="font-family: "arial" , "sans-serif"; font-size: 10.0pt; line-height: 115%;">In the preface he outlines each chapter with a matrix
which includes three columns. Chapter/ You'll Learn / Key takeaways.</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: "arial" , "sans-serif"; font-size: 10.0pt; line-height: 115%;">What a wonderful contribution to clarity</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: "arial" , "sans-serif"; font-size: 10.0pt; line-height: 115%;">For example:</span></div>
<div class="MsoListParagraphCxSpFirst" style="mso-list: l0 level1 lfo1; text-indent: -.25in;">
<span style="font-family: "symbol"; font-size: 10.0pt; line-height: 115%;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> <b>
</b></span></span></span><b><span style="font-family: "arial" , "sans-serif"; font-size: 10.0pt; line-height: 115%;">Chapter 3- Purposeful Discomfort</span></b></div>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l0 level1 lfo1; text-indent: -.25in;">
<span style="font-family: "symbol"; font-size: 10.0pt; line-height: 115%;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span style="font-family: "arial" , "sans-serif"; font-size: 10.0pt; line-height: 115%;">Why is making people uncomfortable - in a way
they can absorb- is every leader's primary job</span></div>
<div class="MsoListParagraphCxSpLast" style="mso-list: l0 level1 lfo1; text-indent: -.25in;">
<span style="font-family: "symbol"; font-size: 10.0pt; line-height: 115%;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span style="font-family: "arial" , "sans-serif"; font-size: 10.0pt; line-height: 115%;">Create discomfort for both yourself and
others to inspire them to grow.</span></div>
<div class="MsoNormal">
<span style="font-family: "arial" , "sans-serif"; font-size: 10.0pt; line-height: 115%;">I particularly liked 'Ways to increase accountability'
pg. 84, chapter 9, The Door to Personal Transformation.</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: "arial" , "sans-serif"; font-size: 10.0pt; line-height: 115%;">As with many good leadership books, <i style="mso-bidi-font-style: normal;">Open-door Leadership</i> is chock full of wonderful examples of people
and situations which clearly illustrate the point in focus.</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: "arial" , "sans-serif"; font-size: 10.0pt; line-height: 115%;">It's worth the read and I'd like to thank my client and
good friend Roy Hauser for literally putting this book in my hands.</span></div>
<br />
<br />
<br />Debbyhttp://www.blogger.com/profile/14144469687599598038noreply@blogger.com1tag:blogger.com,1999:blog-19066927.post-15859910350517093602016-05-20T17:31:00.000-04:002016-05-20T17:31:38.889-04:00Just Be Nice PleaseI am often asked to speak....for free. Unlike my son, Greg Peters, <a href="https://thereluctantnetworker.com/"><b>The Reluctant Networker</b></a>, I do agree to these requests. Greg's speaking career is much more advanced than mine and he deserves to be paid. But back to me!<br />
<br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEggXMQ5ckUKLxVkCacOliLmwEYSQRzXAquPtA04z_HhmQcJ-8K7MUvGjnMwv3NzGCW21BoqrZC-kXofAoNmeKhn0yE8WHLGohSOC9dWuVOPFyfwsWTcoQFR42k3M7MURTjortX3KA/s1600/images.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="170" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEggXMQ5ckUKLxVkCacOliLmwEYSQRzXAquPtA04z_HhmQcJ-8K7MUvGjnMwv3NzGCW21BoqrZC-kXofAoNmeKhn0yE8WHLGohSOC9dWuVOPFyfwsWTcoQFR42k3M7MURTjortX3KA/s200/images.jpg" width="200" /></a>Groups that ask me to <span style="color: lime;"><b><span style="font-size: large;">donate money</span></b></span>.....<i>after all, my time is money </i>when I'm giving my<i> </i>expertise. I hope they'd realize that they need and should want to give something in return. I
know, I know, I get my meal paid for and sometimes I get a nice pen or
plaque. But beyond that, they need to make a big deal over this person.<br />
<br />
A member of the group should be assigned as my go-to person. That someone is my contact person both before the talk and then also actually at the event to welcome me! This ambassador should take the time to find out something about me (either by calling in advance or Googling me) so that when making an introduction to another member, they can give a little synopsis. <br />
<br />
<br />
I can't tell how many times I have <b>NOT</b> received the above. A couple times I've arrived at an event and the few people in attendance asked me who I was and why I was there.<span style="font-size: x-large;"><b><span style="color: red;">Suspiciously! </span></b></span><br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEinXDTNjIjUPHDRksu99PKC3ELKEP4PnbDSFGixqEVOJyRDG2Ri8tUPFQwbx7pueBa-ecvqIC4RaSLq-YUsFB6gB1tgZ03-cLq1J4_vPTQ5CgOYZG3gC_ckC4jWgYeAMBJG8d6Slw/s1600/images.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="200" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEinXDTNjIjUPHDRksu99PKC3ELKEP4PnbDSFGixqEVOJyRDG2Ri8tUPFQwbx7pueBa-ecvqIC4RaSLq-YUsFB6gB1tgZ03-cLq1J4_vPTQ5CgOYZG3gC_ckC4jWgYeAMBJG8d6Slw/s200/images.jpg" width="69" /></a></div>
<br />
<br />
One time I was told to sit at the head table and no one sat with me at the long expanse. Talk about feeling a little weird. Funny thing, for that talk, I was asked to speak about how a group could be more <b>welcoming</b>! Obviously they needed to hear my message.<br />
<br />
So I don't ask for much, just a friendly face and perhaps an introduction that could lead to business for me.<br />
<br />
What's your take on this?Debbyhttp://www.blogger.com/profile/14144469687599598038noreply@blogger.com0tag:blogger.com,1999:blog-19066927.post-85030596269906198882016-05-05T08:59:00.000-04:002016-05-05T08:59:05.728-04:00Push-back, Big-time!<div class="separator" style="clear: both; text-align: center;">
</div>
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj8a6kkBTu428nNBC11CA-RaRhKYUqCO1tpfsJ78KSZGX2tXR-AgOOuJGqgtaUk6cnMk_hwSz1fVkrmCIeL28gyuUVBxNrvOBkQCcOEctXgRn9ykLKekMELMJK9TIiac_a4hjMw1g/s1600/Picture2.png" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="200" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj8a6kkBTu428nNBC11CA-RaRhKYUqCO1tpfsJ78KSZGX2tXR-AgOOuJGqgtaUk6cnMk_hwSz1fVkrmCIeL28gyuUVBxNrvOBkQCcOEctXgRn9ykLKekMELMJK9TIiac_a4hjMw1g/s200/Picture2.png" width="142" /></a>A friend of mine was recently <span style="color: red;"><span style="font-size: x-large;"><b>rebuffed </b></span></span>in her networking attempts. You see, she had met a fellow business owner at a networking event where they shared a table. (Let's call him Joe) She wanted to reach out to Joe just to further the connection. The appointment was held, but constantly through the appointment, Joe kept saying, <span style="color: #a64d79;"><b>"I just don't know why you're her</b>e.</span> <b><span style="color: #741b47;"> I don't need what you offer. </span></b> <b><span style="color: #4c1130;">Why are we spending this time together?"</span></b><br />
<br />
Of course, my friend was frustrated. She was <b>NOT </b>selling her services and truly just wanted to get to know Joe. But it didn't happen. Because the walls were up. (In Joe's defense, probably he had been sold to in such an appointment previously.)<br />
<br />
<span style="color: lime;"><b>What did Joe miss by being so afraid?</b></span><br />
<ul>
<li>He missed the opportunity to meet a really neat woman who is fun, compassionate, interesting <b>AND</b> connected.</li>
</ul>
<ul>
<li>Joe missed an opportunity to add to the resources available for his future needs or even his clients needs.</li>
</ul>
<ul>
<li>Joe missed an opportunity to tell someone else a bit about himself in order to find a connection and perhaps a new friend. </li>
</ul>
<ul>
<li>Joe missed an opportunity to link to someone who could be a future customer/client. And there is considerable competition in his business segment. </li>
</ul>
<span style="color: red;"><b>How would you have handled this situation if you were in my friend's shoes?</b></span> Debbyhttp://www.blogger.com/profile/14144469687599598038noreply@blogger.com0tag:blogger.com,1999:blog-19066927.post-49895211380785489712016-04-29T17:19:00.000-04:002016-04-29T17:19:10.199-04:00May Book report<a href="http://www.busnav.com/">Don Kardux</a> took a leave of absence from book reporting last month, but he is back stronger than ever with this book about customer service, something that we can all relate to.<br />
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<span style="font-family: "arial" , "sans-serif"; font-size: 12.0pt; line-height: 115%;">To misquote Portia, "The quality of customer
service, in American Business, is strained" so much so that when we get
mediocre service we are grateful.</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: "arial" , "sans-serif"; font-size: 12.0pt; line-height: 115%;">Can you imagine if your business provided superb customer
service what would happen?</span></div>
<div class="MsoNormal">
<br /></div>
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<span style="font-family: "arial" , "sans-serif"; font-size: 12.0pt; line-height: 115%;">Well, Scott Brown's book <span style="color: #134f5c;"><b>"Who Cares?”</b></span>
highlights<span style="mso-spacerun: yes;"> </span>his 'Six essentials of
service' that when you understand and implement all of them your customers will
cry out, <span style="color: #cc0000;"><span style="font-size: large;">"Mercy! Mercy! I will go nowhere else!"</span></span></span></div>
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<br /></div>
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<span style="font-family: "arial" , "sans-serif"; font-size: 12.0pt; line-height: 115%;">As Scott says in his first chapter "The Foundations
of Customer Service" "Customer Service is Caring about the people you
do business with...caring is the key."</span></div>
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<br /></div>
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<span style="font-family: "arial" , "sans-serif"; font-size: 12.0pt; line-height: 115%;">His emphasis is that you must implement all six. Picking only
some of them just won't work.</span></div>
<br />
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<li><span style="font-family: "arial" , "sans-serif"; font-size: 12.0pt; line-height: 115%;">Essential # 1: <span style="color: red;"><b style="mso-bidi-font-weight: normal;"><u>Vision</u></b></span>,
he lists seven elements of vision but, my favorite is the <span style="mso-tab-count: 3;"> </span>second, "Ten
things that people who care about you will do" <span style="mso-tab-count: 4;"> </span>because those ten are
transferable to business.</span><span style="font-family: "arial" , "sans-serif"; font-size: 12.0pt; line-height: 115%;"> </span></li>
<li><span style="font-family: "arial" , "sans-serif"; font-size: 12.0pt; line-height: 115%;">Essential # 2: <b style="mso-bidi-font-weight: normal;"><u><span style="color: orange;">Hiring</span>,</u></b>
he quotes Walt Disney, "You can dream, create, design and <span style="mso-tab-count: 2;"> </span><span style="mso-tab-count: 1;"> </span>build the most wonderful place in the world...But it
requires people <span style="mso-tab-count: 3;"> </span>to
make the dream a reality."<span style="mso-spacerun: yes;"> </span>And
Brown offers practical insight into <span style="mso-tab-count: 3;"> </span>the
hiring process.</span><span style="font-family: "arial" , "sans-serif"; font-size: 12.0pt; line-height: 115%;"> </span></li>
<li><span style="font-family: "arial" , "sans-serif"; font-size: 12.0pt; line-height: 115%;">Essential # 3: <span style="color: lime;"><b style="mso-bidi-font-weight: normal;"><u>Training</u></b></span>,
he lists ten elements of training that are critical to <span style="mso-tab-count: 3;"> </span><span style="mso-tab-count: 1;"> </span>creating,
'Service with a purpose'.</span><span style="font-family: "arial" , "sans-serif"; font-size: 12.0pt; line-height: 115%;"> </span></li>
<li><span style="font-family: "arial" , "sans-serif"; font-size: 12.0pt; line-height: 115%;">Essential # 4: <span style="color: cyan;"><b style="mso-bidi-font-weight: normal;"><u>Communication</u></b></span>,
seven elements of communication and my favorite <span style="mso-tab-count: 2;"> </span>is the second, "Cherish your Complaints".</span><span style="font-family: "arial" , "sans-serif"; font-size: 12.0pt; line-height: 115%;"> </span></li>
<li><span style="font-family: "arial" , "sans-serif"; font-size: 12.0pt; line-height: 115%;">Essential # 5: <span style="color: purple;"><b style="mso-bidi-font-weight: normal;"><u>Recognition</u></b></span>,
five elements and <span style="mso-spacerun: yes;"> </span>of course, I like the
second, <span style="mso-tab-count: 3;"> </span><span style="mso-tab-count: 1;"> </span>'It's Okay To Have Fun!'</span><span style="font-family: "arial" , "sans-serif"; font-size: 12.0pt; line-height: 115%;"> </span></li>
<li><span style="font-family: "arial" , "sans-serif"; font-size: 12.0pt; line-height: 115%;">Essential # 6: <span style="color: magenta;"><b style="mso-bidi-font-weight: normal;"><u>Revision</u></b></span>,
follows Deming's 'Continuous Quality Improvement' or <span style="mso-tab-count: 3;"> </span>my, 'Got to keep the plate spinning
philosophy'.</span>
</li>
</ol>
<br />
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<br /></div>
<div class="MsoNormal">
<span style="font-family: "arial" , "sans-serif"; font-size: 12.0pt; line-height: 115%;">I like this book because after thirty years of working
with small to medium businesses I am convinced that Scott Brown is right
"Caring about your customer (inside and out) is the key!"</span></div>
Debbyhttp://www.blogger.com/profile/14144469687599598038noreply@blogger.com0tag:blogger.com,1999:blog-19066927.post-9085309244289387612016-04-04T16:02:00.000-04:002016-04-04T16:02:39.743-04:00Faucets and FidoLast week I met with a new member of the Rocky River Chamber. <b>Ric Carpenter</b> works in sales for <a href="http://www.clevelandplumbing.com/">Cleveland Plumbing & Supply</a>. I met him briefly at the monthly lunch meeting when I won his door prize..a very nice new shower head. So I contacted him and suggested that we get together. <br />
<br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjv14NMmFCox0i8reW-3gRXqOJ9RWiablFRdYBFctdW2wduOO7O940AOpJ95aaW4CFUFPlD_x5M37PStebnJO4LG3uDW_hCrxhzSq60eSs9-9UTwrDru5C0pTtOo4e3RA-nef76LA/s1600/images.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="200" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjv14NMmFCox0i8reW-3gRXqOJ9RWiablFRdYBFctdW2wduOO7O940AOpJ95aaW4CFUFPlD_x5M37PStebnJO4LG3uDW_hCrxhzSq60eSs9-9UTwrDru5C0pTtOo4e3RA-nef76LA/s200/images.jpg" width="195" /></a>First I got a tour of their new Rocky River showroom and it is truly beautiful and amazing. I told Ric, that it will sell for him! At lunch that day, though, I found an entirely different side of Ric that meant we could have talked forever. He is active in <span style="color: #783f04;"><b>dog rescue groups</b></span> and from the sounds of it has been for quite awhile. Currently he and his wife have two dogs that are rescues and also one rescued cat. <br />
<br />
What was so interesting about this whole exchange was that I asked just one extra question of Ric after we had talked about his work and his family. "What do you do in the little bit of free time you have?" That opened the door to this whole other side of Ric.<br />
<br />
Sometimes, I have to remind myself to ask that one extra question, because I get so involved with business conversation. I guess that is a good lesson for me to slow down and enjoy the exchange!<br />
<br />
What surprising information have you found out about someone?Debbyhttp://www.blogger.com/profile/14144469687599598038noreply@blogger.com0tag:blogger.com,1999:blog-19066927.post-56964847917130359372016-03-08T19:29:00.000-05:002016-03-08T19:29:00.336-05:00Even If It Scared MeA couple weeks ago I was challenged to have lunch and a chat with someone that made me feel uncomfortable when I thought about contacting them. Like so many, I had this voice inside my head that said,<br />
<br />
<span style="color: blue;"><span style="font-size: large;"><b>"She's so much better than you are and at such a high level, she probably doesn't even know who you are." </b></span></span><br />
<br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgiWcUTvZJZ4zsZ_qBV8u0QTffItpfd-K8M1rApFN3KeQhV6_kjVYZ3C5EwzRSX4lmpYMlltgUArDOZgEXc9Y07tlsju9Uh410Fc9wyKeARylIquvqeWNNlwCf0oX88uqM4nO131Q/s1600/images.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="200" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgiWcUTvZJZ4zsZ_qBV8u0QTffItpfd-K8M1rApFN3KeQhV6_kjVYZ3C5EwzRSX4lmpYMlltgUArDOZgEXc9Y07tlsju9Uh410Fc9wyKeARylIquvqeWNNlwCf0oX88uqM4nO131Q/s200/images.jpg" width="133" /></a>Because of the challenge, <span style="color: red;"><b>I</b> <b>stuck my tongue out</b></span> at that voice and emailed this person, who happens to be the mayor of <a href="http://www.rrcity.com/">Rocky River</a>, Ohio. I had met her before, but it was just a fleeting meeting.<br />
<br />
I didn't expect to hear back and I think secretly I was kind of hoping that I wouldn't. I could say that at least I had tried! But of course, <a href="https://www.linkedin.com/in/pamela-bobst-70921611">Mayor Pam Bobst</a>, graciously accepted my invitation. I did bare my soul and tell her that I was total apolitical and she <u>still</u> agreed to have lunch.<br />
<br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhmarOcq_geSIs0X-RD8_TefE8wEOB07HZmacgr5mjF5_n2wK1WHa-dkz2ihZwSvUdDPvXxmKRfQoTbSP9IuAU3f7A-zqh2evGS1IG9pQjbOg-GwHCyIAh0zDweIW87gkdUiNZAsg/s1600/images.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="175" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhmarOcq_geSIs0X-RD8_TefE8wEOB07HZmacgr5mjF5_n2wK1WHa-dkz2ihZwSvUdDPvXxmKRfQoTbSP9IuAU3f7A-zqh2evGS1IG9pQjbOg-GwHCyIAh0zDweIW87gkdUiNZAsg/s200/images.jpg" width="200" /></a>The person that met me for lunch wasn't the mayor..... it was just Pam. And we had a great 2 hour lunch. (I was feeling guilty that I was taking too much of her time away from the city!) where we talked about everything under the sun, including <span style="font-size: large;"><b><span style="color: #741b47;">canning </span></b>of <b><span style="color: orange;">fruits</span></b> and </span><b><span style="color: lime;"><span style="font-size: large;">vegetables</span>.</span></b> I found a new friend and an awareness of how crazy those notions inside my head had been.<br />
<br />
I have wondered since then, how many times I have held myself back because of that voice inside my head.<br />
<br />
What stops you from taking the big challenges?Debbyhttp://www.blogger.com/profile/14144469687599598038noreply@blogger.com0tag:blogger.com,1999:blog-19066927.post-67444988551151020302016-03-01T09:30:00.000-05:002016-03-01T09:30:02.307-05:00Food for Thought from Don Kardux<i><a href="http://www.busnav.com/">Don Kardux</a> always is creative in his approach to giving us a book report that makes a person want to read that book. This one is great in that while it was originally written for hospitals, Don realizes that hospital is nothing more than a big business! Enjoy!</i><br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjfjVL-VgIGN08uc2fPhP_oV2fxgEwSdZMe_zwbqzz_ATP9y5hR4_0eKYz8V9mFVC-CzU-vkoKjIci97wja3v1hsf0JpePIPnWW3hBGHZarEkF77t5DC48JzaKXpIjPyUZOPZcyNQ/s1600/images.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="146" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjfjVL-VgIGN08uc2fPhP_oV2fxgEwSdZMe_zwbqzz_ATP9y5hR4_0eKYz8V9mFVC-CzU-vkoKjIci97wja3v1hsf0JpePIPnWW3hBGHZarEkF77t5DC48JzaKXpIjPyUZOPZcyNQ/s320/images.jpg" width="320" /></a></div>
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<br />
<div class="MsoNormal">
I worked with the management team at Swanton Health Care and
Retirement center monthly for over eight years.</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
Like most of the management teams I serve we read many of
the books I've included in my <a href="http://connextnation.com/">Connext Nation</a> monthly book reports.</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
Stacy, the wonderful chef, at the Swanton, Ohio facility
recommended Fred Lee's book <a href="http://www.amazon.com/Disney-Ran-Your-Hospital-Differently-ebook/dp/B004O0UD7M/ref=sr_1_1?ie=UTF8&qid=1456607641&sr=8-1&keywords=%22If+Disney+Ran+Your+Hospital+9+1%2F2+things+you+would+do+differently.%22"><b>"If Disney Ran Your Hospital 9 1/2 things you would do differently."</b></a></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
We studied the book and for a number of months revealed our
'Take-a-ways'. We weren't exactly a hospital but almost all of the book's
insights applied to our situation.<span style="mso-spacerun: yes;"> </span>We
had 'Residents' (patients)<span style="mso-spacerun: yes;"> </span>Nurses,
Doctors, Aids and all sort of support staff just like a hospital.</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
It was a great reading experience and I know those 9 1/2 revelations
helped the staff improve on the excellent company culture which Mitch, the
founder, created years ago.</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
This books main focus is on a 'Customer Service Culture' and
I believe can benefit with any business.</div>
<div class="MsoNormal">
All you need to do is substitute the words 'Doctor &
Patient' with customer and hospital with your company.</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
There are literally hundreds of 'Take-a-way' in this book. </div>
<div class="MsoNormal">
To help 'wet your reading appetite' I'm going to mention
ten. </div>
<div class="MsoNormal">
One for each chapter</div>
<div class="MsoListParagraphCxSpFirst" style="mso-list: l0 level1 lfo1; text-indent: -.25in;">
<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;">1.<span style="font: 7.0pt "Times New Roman";"> <b><span style="color: lime;">
</span></b></span></span></span><b><span style="color: lime;"><u>Redefine Your Competition and Focus on What
Can't Be Measured</u>. </span></b>- "If Disney ran your hospital, you would define
your competition for customer loyalty as <i style="mso-bidi-font-style: normal;">anyone
the customer compares you to</i>."</div>
<div class="MsoListParagraphCxSpMiddle">
<span style="mso-tab-count: 1;"> </span></div>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l0 level1 lfo1; text-indent: -.25in;">
<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;">2.<span style="font: 7.0pt "Times New Roman";"> <b><span style="color: blue;">
</span></b></span></span></span><b><span style="color: blue;"><u>Make Courtesy More Important than Efficiency</u></span></b>.
<span style="mso-spacerun: yes;"> </span>from the director of food service,
"We had the idea that if our department really wanted to give great
service, we would be offering room service any time during the day, just like a
hotel" Stacy and the team at SHC implemented this idea and the results
were: A decrease in anxiety medication, reduction in wasted food and many other
patient center positive results </div>
<div class="MsoListParagraphCxSpMiddle">
<br /></div>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l0 level1 lfo1; text-indent: -.25in;">
<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;">3.<span style="font: 7.0pt "Times New Roman";"> <b><span style="color: #a64d79;">
</span></b></span></span></span><b><span style="color: #a64d79;"><u>Regard Patient Satisfaction as Fool's Gold</u>
</span></b><span style="mso-spacerun: yes;"> </span>"A five means you are very
satisfied" and they only count the fives. Remember the book "Raving
Fans".</div>
<div class="MsoListParagraphCxSpMiddle">
<br /></div>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l0 level1 lfo1; text-indent: -.25in;">
<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;">4.<span style="font: 7.0pt "Times New Roman";"> <b><span style="color: red;">
</span></b></span></span></span><b><span style="color: red;"><u>Measure to Improve Not to Impress</u></span></b> <span style="mso-spacerun: yes;"> </span>"no amount of quantifiable numbers will
ever have as much impact on behavior as anecdotal information.</div>
<div class="MsoListParagraphCxSpMiddle">
<br /></div>
<b>
</b><br />
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l0 level1 lfo1; text-indent: -.25in;">
<b><span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;">5.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><u><span style="color: purple;">Decentralize the Authority to say Yes</span></u></b>- <span style="mso-spacerun: yes;"> </span>A highly rated indicator for customer loyalty
is spontaneity. "The ability of frontline employees to solve problems
spontaneously on the spot "</div>
<div class="MsoListParagraphCxSpMiddle">
<br /></div>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l0 level1 lfo1; text-indent: -.25in;">
<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;">6.<span style="font: 7.0pt "Times New Roman";"> <b><span style="color: #e69138;">
</span></b></span></span></span><b><span style="color: #e69138;"><u>Change the concept or work from service to
theater</u> </span></b><span style="mso-spacerun: yes;"> </span>"What is the reality of
this patient's experience and how can I make it real to me?"</div>
<div class="MsoListParagraphCxSpMiddle">
<br /></div>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l0 level1 lfo1; text-indent: -.25in;">
<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;">7.<span style="font: 7.0pt "Times New Roman";">
</span></span></span><b><span style="color: #6aa84f;"><u>Harness the motivating power of imagination</u>
</span></b><span style="mso-spacerun: yes;"> </span>"Motivational imagination begins
with question like: What would you do in this situation? If such-and- such
happened to you, how would you feel? These kind of questions prompt us to
imagine a real situation, then analyze or rehearse our response." </div>
<div class="MsoListParagraphCxSpMiddle">
<br /></div>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l0 level1 lfo1; text-indent: -.25in;">
<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;">8.<span style="font: 7.0pt "Times New Roman";"> <b><span style="color: #6fa8dc;">
</span></b></span></span></span><b><span style="color: #6fa8dc;"><u>Create a climate of dissatisfaction</u> </span></b><span style="mso-spacerun: yes;"> </span>"If necessity is the mother of invention,
dissatisfaction must be the father of improvement."</div>
<div class="MsoListParagraphCxSpMiddle">
<br /></div>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l0 level1 lfo1; text-indent: -.25in;">
<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;">9.<span style="font: 7.0pt "Times New Roman";"> <b><span style="color: #e06666;">
</span></b></span></span></span><b><span style="color: #e06666;"><u>Cease using competitive monetary rewards to
motivate people</u>. </span></b><span style="mso-spacerun: yes;"> </span>"Participating
in the reward system will breed cynicism and rivalry between team members and
might even render suspect the moment of kindness in the customer's eyes." </div>
<div class="MsoListParagraphCxSpLast" style="mso-list: l0 level1 lfo1; text-indent: -.25in;">
<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;">10.<span style="font: 7.0pt "Times New Roman";"> <b><span style="color: #f1c232;">
</span></b></span></span></span><b><span style="color: #f1c232;"><u>Close the gap between knowing and doing </u></span></b><span style="mso-spacerun: yes;"> </span>"It takes desire to accomplish a dream,
the 'want to' of motivation. ...If you are a competent and self confident
manager, and want to badly enough, you will find a way. The great manager, like
all great performer, will make it easy."</div>
<div class="MsoListParagraphCxSpLast" style="mso-list: l0 level1 lfo1; text-indent: -.25in;">
<br /></div>
<div class="MsoNormal">
Intentional culture has been a key to the success of Disney.
It's worth finding out the why and how.</div>
Debbyhttp://www.blogger.com/profile/14144469687599598038noreply@blogger.com0tag:blogger.com,1999:blog-19066927.post-37491630979848959762016-02-29T16:12:00.000-05:002016-02-29T16:12:09.540-05:00Don't Do This at Home!<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj76hLY7eeFZi3apCya1BHjeU-hXjNfLHGPDa8egWfdALtFDHC1mov3Rg6l6gRfW7Yy8NMEekhfzgIj5VXFdT67MQzmlDGwo5_FXKdkP26BYZoUbMvmjpYhn1GdUrvSxE6wxWPsoQ/s1600/images.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj76hLY7eeFZi3apCya1BHjeU-hXjNfLHGPDa8egWfdALtFDHC1mov3Rg6l6gRfW7Yy8NMEekhfzgIj5VXFdT67MQzmlDGwo5_FXKdkP26BYZoUbMvmjpYhn1GdUrvSxE6wxWPsoQ/s1600/images.jpg" /></a>Even the best of us <span style="color: red;"><b>bite the dust </b></span>from time to time!<br />
<br />
Today, I had an early Monday morning coffee appointment. I looked on my calendar last night to see what my next day looked like and noticed this appointment with <span style="color: lime;"><b><span style="font-size: large;">Amy</span></b></span>, <i>no last name,</i> at Panera. My convoluted brain immediately changed <span style="color: lime;">Amy </span>to <span style="color: #0b5394;"><b><span style="font-size: x-large;">Kim</span></b></span> (you know, three letter names!). Kim is in my <a href="http://www.bninwo.com/index.php">BNI </a>chapter and I know that we have a one-to-one meeting scheduled. <span style="font-family: Verdana,sans-serif;"><i>Don't ask about my brain!</i></span><br />
<br />
So when I arrived on the dot at Panera a young women was sitting at a table and she made eye contact with me like she knew me. Not being Kim, <br />
I was mystified. I thought, "She just knows me from somewhere, " and to be nice I said, "Who are you meeting this morning?" Smooth, I know! I'm sure you've guessed the rest of the story, it was AMY and she said, "You." with a very puzzled looked on her face. <br />
<br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjuX5zXpm69znRQnKp2hyphenhyphen9zwVvG9AEHF7f411snO9oz-sRigBKg6w0mhamGJc689_cnqxjRtSmfTLKOGNg0H-orl0qNkrzm3qas0n3PZXD8o8AEKyrRSTKTmTFGbM054pfwDrEdUw/s1600/images.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="124" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjuX5zXpm69znRQnKp2hyphenhyphen9zwVvG9AEHF7f411snO9oz-sRigBKg6w0mhamGJc689_cnqxjRtSmfTLKOGNg0H-orl0qNkrzm3qas0n3PZXD8o8AEKyrRSTKTmTFGbM054pfwDrEdUw/s200/images.jpg" width="200" /></a>Now to a 20 something year old, how do you explain <span style="font-family: Verdana,sans-serif;"><span style="color: orange;"><b>Convoluted Brain Condition</b></span></span>? Try explaining this story to yourself and you'll see what I mean. <br />
<br />
But that's not the end, oh no! I could not remember anything about her. Nada. I gave myself a few minutes of thinking time by excusing myself to get coffee, but those certain brain cells did not ignite. I do think I covered myself by saying, so tell me about what you're doing. As soon as she said the first sentence, I put it all together. I had met her at a networking event ONLY last week, but you know, my<b><span style="color: orange;"> CBC</span></b> got in the way!<br />
<br />
What's your story that can top this????Debbyhttp://www.blogger.com/profile/14144469687599598038noreply@blogger.com0tag:blogger.com,1999:blog-19066927.post-8952146040803966102016-02-02T09:00:00.000-05:002016-02-02T09:00:00.183-05:00When You're Down, Read Don's Book ReportWhereas last month's book <a href="https://www.blogger.com/blogger.g?blogID=19066927#editor/target=post;postID=1258538814189631088;onPublishedMenu=allposts;onClosedMenu=allposts;postNum=1;src=postname">selection</a> needed some time to read and savor, Don's selection for this month is a quick read, quick use, always relevant type of book. The author Jeffrey Gitomer is a favorite of mine.<br />
<br />
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In less than 200 pages Jeffrey Gitomer blasts the reader
with positive affirmations. </div>
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This book does not build chapter to chapter.</div>
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You can begin in the middle and move to the front or choose
a different page each time you finish one.</div>
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There are no chapters only elements of focus on attitude.</div>
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Jeffrey identifies six elements, however, he calls the sixth
element 'Element five point five'</div>
<br />
<ol><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiX5izdUXn9K-nOSeq0JV1ZUcfeXPGT30MIdNp73cY8RmK3IJFtoSpmuopgbaa8UO8uDXobCxbw_SOMa0Wg0cTuKtfdKeFplweRi-1muX7qa0LqXfsiF29eFPCWxT6EdUISfdZ8Pw/s1600/images.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiX5izdUXn9K-nOSeq0JV1ZUcfeXPGT30MIdNp73cY8RmK3IJFtoSpmuopgbaa8UO8uDXobCxbw_SOMa0Wg0cTuKtfdKeFplweRi-1muX7qa0LqXfsiF29eFPCWxT6EdUISfdZ8Pw/s1600/images.jpg" /></a>
<li><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;"><span style="font: 7.0pt "Times New Roman";"> </span></span></span>Insight to your inside attitude</li>
<li>Self Awareness<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;"><span style="font: 7.0pt "Times New Roman";"> </span></span></span></li>
<li><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;"><span style="font: 7.0pt "Times New Roman";"> </span></span></span>Actions<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;"><span style="font: 7.0pt "Times New Roman";"> </span></span></span></li>
<li><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;"><span style="font: 7.0pt "Times New Roman";"> </span></span></span>Attributes<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;"><span style="font: 7.0pt "Times New Roman";"> </span></span></span></li>
<li><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;"><span style="font: 7.0pt "Times New Roman";"> </span></span></span>Achievement<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;"><span style="font: 7.0pt "Times New Roman";"> </span></span></span></li>
<li><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;"><span style="font: 7.0pt "Times New Roman";"> </span></span></span>Fulfillment</li>
</ol>
<br />
<div class="MsoNormal">
At the end of a few Element selections he gives you the
opportunity to take a self-evaluation test with the rating system of 1-5... 1
Never, 2 Rarely, 3 Sometimes, 4 Frequently and 5 All the time.</div>
<div class="MsoNormal">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEifSomkGXTc9a-kwjswGBsXLixg_LWxMD_5xO_SgxYmNdiMspuEW5H9FCxBb71yrveq-iC1ZSUfDb65Pg6es8JDr7LCYdLNeeq2UNXWpP7undG3WR81q3PT3m1iqusrSdxXNb_NaA/s1600/images.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEifSomkGXTc9a-kwjswGBsXLixg_LWxMD_5xO_SgxYmNdiMspuEW5H9FCxBb71yrveq-iC1ZSUfDb65Pg6es8JDr7LCYdLNeeq2UNXWpP7undG3WR81q3PT3m1iqusrSdxXNb_NaA/s1600/images.jpg" /></a>It's an interesting tool and can help clarify where you stand
in his total rating system which is sort of a <i><span style="font-size: large;"><b><span style="color: lime;">positivity</span></b></span> </i>index. </div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
The book is cleverly laid out with lots of eye catching font
colors, size changes, cartoons and cute drawings.</div>
<div class="MsoNormal">
While "<span style="color: #f1c232;"><b><span style="color: black;">The Little</span> Gold <span style="color: black;">Book of Yes! Attitude</span></b></span>" is
not deeply philosophical it's a good book to have around.</div>
<div class="MsoNormal">
It could be visited every time you need your 'Attitude
Battery' charged.</div>
<div class="MsoNormal">
To follow my often used food metaphor this book is a great
light appetizer for those days you just don't want to digest a full meal.</div>
Debbyhttp://www.blogger.com/profile/14144469687599598038noreply@blogger.com0tag:blogger.com,1999:blog-19066927.post-12585388141896310882016-01-05T21:37:00.000-05:002016-01-16T12:51:35.099-05:00Don's book report this month is a little longer than usual, but it is worth every word. Enjoy and learn! Begin below!<br />
<br />
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<span style="font-family: Arial,Helvetica,sans-serif;">I recommend books to read for the
leadership teams with which I work. We read a little bit each month and discuss
our 'Take-A-Ways'.</span></div>
<div class="separator" style="clear: both; text-align: center;">
</div>
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<br /></div>
<span style="font-family: Arial,Helvetica,sans-serif;">
</span><br />
<div class="MsoNormal">
<span style="font-family: Arial,Helvetica,sans-serif;">I've used a couple of John C. Maxwell's Teamwork and
Leadership books (he is one of the world's best teachers of leadership)</span></div>
<div class="MsoNormal">
<br /></div>
<span style="font-family: Arial,Helvetica,sans-serif;">
</span><br />
<div class="MsoNormal">
<span style="font-family: Arial,Helvetica,sans-serif;">In fact, last December (2014) <span style="mso-spacerun: yes;"> </span>I reviewed 'The 17 Essential Qualities Of A
Team Player' in this space. I recommend books and my clients generally accept my
recommendations.</span></div>
<span style="font-family: Arial,Helvetica,sans-serif;">
</span><br />
<div class="MsoNormal">
<span style="font-family: Arial,Helvetica,sans-serif;">So, in November 2015 Andy Wolfe, President of Arronco Comfort
Systems in Burlington, Kentucky announced to his leadership team and me that
the next book we would study together would be John C. Maxwell's ' <b>The Five
Levels of Leadership</b>'.</span></div>
<span style="font-family: Arial,Helvetica,sans-serif;">
</span><br />
<div class="MsoNormal">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhY85RI4YKvEudOPUlLdX0I4aMdXUeu5gepvdOgNvvq7DoYsIaDL_nWix3mE-kh1AnHxynr0PqIqB_xTavchos1B3LBnUvAqWtfcMsrCOEi30OswsipFwZVHGhyphenhyphenDKSLD95kE-tkRQ/s1600/images.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="200" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhY85RI4YKvEudOPUlLdX0I4aMdXUeu5gepvdOgNvvq7DoYsIaDL_nWix3mE-kh1AnHxynr0PqIqB_xTavchos1B3LBnUvAqWtfcMsrCOEi30OswsipFwZVHGhyphenhyphenDKSLD95kE-tkRQ/s200/images.jpg" width="133" /></a></div>
<span style="font-family: Arial,Helvetica,sans-serif;">
</span><br />
<div class="MsoNormal">
<span style="font-family: Arial,Helvetica,sans-serif;">This was a proud and humbling moment for me.</span></div>
<div class="MsoNormal">
<br /></div>
<span style="font-family: Arial,Helvetica,sans-serif;">
</span><br />
<div class="MsoNormal">
<span style="font-family: Arial,Helvetica,sans-serif;">I am proud of Andy. He is action not reaction. His company
has grown from 10 people to over 55. This is the third time I've been invited
back to work on a monthly basis since 2000. I'm proud to be able to work with
such a great group of people.</span></div>
<span style="font-family: Arial,Helvetica,sans-serif;">
</span><br />
<div class="MsoNormal">
<span style="font-family: Arial,Helvetica,sans-serif;">I was humbled. It wasn't my idea and in fact, I never heard
of the book.</span></div>
<span style="font-family: Arial,Helvetica,sans-serif;">
</span><br />
<div class="MsoNormal">
<span style="font-family: Arial,Helvetica,sans-serif;">So, I read it and this is what I think. <b><span style="color: #38761d;"><i>Wow! Maxwell has been focusing on Leadership for over 35
years. This book is at the core of his teaching.</i></span></b></span></div>
<span style="font-family: Arial,Helvetica,sans-serif;">
</span><br />
<div align="center" class="MsoNormal" style="text-align: center;">
<span style="font-family: Arial,Helvetica,sans-serif;"><span style="mso-no-proof: yes;"></span></span></div>
<span style="font-family: Arial,Helvetica,sans-serif;">
</span><br />
<div class="MsoNormal">
<br /></div>
<span style="font-family: Arial,Helvetica,sans-serif;">
</span><br />
<div class="MsoNormal">
<span style="font-family: Arial,Helvetica,sans-serif;"></span></div>
<span style="font-family: Arial,Helvetica,sans-serif;">
</span><br />
<div class="MsoNormal">
<span style="font-family: Arial,Helvetica,sans-serif;">In 286 pages he reveals those five levels and for each he:</span></div>
<span style="font-family: Arial,Helvetica,sans-serif;">
</span><br />
<div class="MsoListParagraphCxSpFirst" style="mso-list: l0 level1 lfo1; text-indent: -.25in;">
<span style="font-family: Arial,Helvetica,sans-serif;"><span style="mso-list: Ignore;">·<span style="font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-synthesis: weight style; font-variant: normal; font-weight: normal; line-height: normal;"> <b><span style="color: #274e13;">
</span></b></span></span><b><span style="color: #274e13;">Explores the critical definition</span></b></span></div>
<span style="font-family: Arial,Helvetica,sans-serif;">
</span><br />
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l0 level1 lfo1; text-indent: -.25in;">
<span style="font-family: Arial,Helvetica,sans-serif;"><span style="mso-list: Ignore;">·<span style="font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-synthesis: weight style; font-variant: normal; font-weight: normal; line-height: normal;">
</span></span><b><span style="color: #073763;">Focuses on the Upside </span></b></span></div>
<span style="font-family: Arial,Helvetica,sans-serif;">
</span><br />
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l0 level1 lfo1; text-indent: -.25in;">
<span style="font-family: Arial,Helvetica,sans-serif;"><span style="mso-list: Ignore;">·<span style="font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-synthesis: weight style; font-variant: normal; font-weight: normal; line-height: normal;"> <b><span style="color: #6aa84f;">
</span></b></span></span><b><span style="color: #6aa84f;">Examines the Downside</span></b></span></div>
<span style="font-family: Arial,Helvetica,sans-serif;">
</span><br />
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l0 level1 lfo1; text-indent: -.25in;">
<span style="font-family: Arial,Helvetica,sans-serif;"><span style="mso-list: Ignore;">·<span style="font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-synthesis: weight style; font-variant: normal; font-weight: normal; line-height: normal;">
</span></span><b><span style="color: #3d85c6;">Talks about the 'Laws of Leadership </span></b></span></div>
<span style="font-family: Arial,Helvetica,sans-serif;">
</span><br />
<div class="MsoListParagraphCxSpLast" style="mso-list: l0 level1 lfo1; text-indent: -.25in;">
<span style="font-family: Arial,Helvetica,sans-serif;"><span style="mso-list: Ignore;">·<span style="font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-synthesis: weight style; font-variant: normal; font-weight: normal; line-height: normal;">
</span></span><b><span style="color: #741b47;">Points out how you can move to the next level</span></b></span></div>
<div class="MsoListParagraphCxSpLast" style="mso-list: l0 level1 lfo1; text-indent: -.25in;">
<br /></div>
<span style="font-family: Arial,Helvetica,sans-serif;">
</span><br />
<div class="MsoNormal">
<span style="font-family: Arial,Helvetica,sans-serif;">In each of the discussions about levels are wonderful
stories which illustrate the insightful points he wants us to understand. In the discussion of Level 1- <u>Position </u>he uses this
analysis from the Andy Griffith Show. "<span style="color: red;"><b>Barney Fife </b></span>was your typical positional leader. His
desire to feel important and have authority created many humorous story lines.
Armed with one bullet and a badge, he took every opportunity to let people know
he was in charge. In contrast, <b><span style="color: lime;">Sheriff Andy </span></b>who seemed to spend all of his
time being a calming influence on his misguided deputy, had real authority and
power. But he rarely used his position to get things done."</span></div>
<span style="font-family: Arial,Helvetica,sans-serif;">
</span><br />
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: Arial,Helvetica,sans-serif;">In the discussion of Level 2-<u>Permission</u> he uses the
following story to illustrate his<span style="mso-spacerun: yes;"> </span>point.</span></div>
<span style="font-family: Arial,Helvetica,sans-serif;">
</span><br />
<div class="MsoNormal">
<span style="font-family: Arial,Helvetica,sans-serif;">Peter, a successful businessman, had the opportunity to have
breakfast at <span style="color: #a64d79;"><b>Nelson Mandela's </b></span>home. He asked Dumi, one of his company drivers,
to take him there. Peter reflects on that time. "I felt both extremely<span style="mso-spacerun: yes;">
</span>elated and humbled that Mr. Mandela was waiting outside for me. He
warmly greeted the driver and me. He then gestured that we enter the house.
However, in the traditional ways of corporate behavior and protocol, the driver
retreated quietly and remained in the car. Mr. Mandela invited me to the
breakfast table. Just before we started eating, my host seemed to miss
something. He asked, 'Peter, I thought there were two of you.' I responded,
'No, sir, I came alone' 'What about the other gentleman? He insisted, and I
replied, 'No, sir. That one is just a driver. He will wait in the car.' At that
point Mr. Mandela stood up and went out to where the driver was. He introduced
himself to the driver and asked him to join us for breakfast. Mr. Mandela then
walked to the kitchen and said, 'Dumi is joining us for breakfast. Can we have
another plate, please." Peter continued, "When leaders learn to see the
personalities that lie behind these seemingly humble titles the people in those
jobs do not just feel appreciated, they discover and walk into new horizons of
their lives."</span></div>
<span style="font-family: Arial,Helvetica,sans-serif;">
</span><br />
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: Arial,Helvetica,sans-serif;">I could provide stories from each level. I've identified 66
Take-A-Ways from this book.</span></div>
<span style="font-family: Arial,Helvetica,sans-serif;">
</span><br />
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: Arial,Helvetica,sans-serif;">But, you get the idea. </span></div>
<span style="font-family: Arial,Helvetica,sans-serif;">
</span><br />
<div class="MsoNormal">
<span style="font-family: Arial,Helvetica,sans-serif;">Get the book.</span></div>
<span style="font-family: Arial,Helvetica,sans-serif;">
</span><br />
<div class="MsoNormal">
<span style="font-family: Arial,Helvetica,sans-serif;">Read the book.</span></div>
<span style="font-family: Arial,Helvetica,sans-serif;">
</span><br />
<div class="MsoNormal">
<span style="font-family: Arial,Helvetica,sans-serif;">It's worth your time.</span></div>
Debbyhttp://www.blogger.com/profile/14144469687599598038noreply@blogger.com0tag:blogger.com,1999:blog-19066927.post-882648931051917922015-12-01T18:47:00.000-05:002015-12-01T18:47:00.493-05:00December Book ReportIn my stack of library books was Simon Sinek's new book "<b>Leaders Eat Las</b>t." I had just started reading it when <b><a href="http://www.busnav.com/">Don Kardux</a></b> sent over his book report for this month -- the very same book. So get a little peek by reading below.<br />
<br />
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<div class="MsoNormal">
<span style="font-family: "Arial","sans-serif";">The words
<span style="color: lime;"><b>Potpourri </b></span>and <span style="color: cyan;">Smorgasbord </span>come to mind after reading <b>Simon Sinek's</b> most
interesting collection of facts, theories and stories.</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: "Arial","sans-serif";">The subtitle
<b>"Why Some Teams Pull Together And Other's Don't"</b> really is answered
in the source of the title. A United States Marine Corps' tradition is that
during their gathering to eat. General George J. Flynn writes in the forward to
the book "you will notice that the most junior are served first and
the<span style="mso-spacerun: yes;"> </span>most senior are served last. When
you witness this act, you will also note that no order is given. Marines just
do it. At the heart of this very simple action is the Marine Corps' approach to
leadership.</span></div>
<div class="MsoNormal">
<u><span style="font-family: "Arial","sans-serif";">Marine
leaders are expected to eat last because the true price of leadership is the
willingness to place the needs of others above your own.</span></u><span style="font-family: "Arial","sans-serif";">"</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: "Arial","sans-serif";">Throughout
this book Sinek continues this approach to leadership and the understanding
that members of the team - employees- are the most important part of the
leadership and success equation.</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: "Arial","sans-serif";">He emphasizes
the 'Circle of Safety' and illustrates it with Aesop's <span style="mso-spacerun: yes;"> </span>sixth century B.C. fable. </span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<i><span style="font-family: "Arial","sans-serif";">"A lion
used to prowl about a field in which four oxen used to dwell. Many a time he
tried to attack them they turned their tails to one about, so that whichever
way he approached he was met by the horns of one of them. At last, however,
they fell a-quarrelling amongst themselves and each went off to pasture alone
in a separate corner of the field. Then the Lion attacked them one by one and
soon made an end of all four." </span></i></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: "Arial","sans-serif";">His focus on
the 'Circle of Safety' also directs itself to primitive man and gathering
around the fire for mutual protection.</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: "Arial","sans-serif";">James
Sinegal, cofounder of Costco, is one of the examples used to illustrate this
'Circle of Safety'. </span></div>
<div class="MsoNormal">
<span style="font-family: "Arial","sans-serif";">Sinek recalls
"In April of 2009 Costco experience a 27 percent decline in sales. The industry
began to retract and some chains announced layoffs. What did Sinegal do? He
approved a $1.50 -an hour- wage increase, spread out over three years." He
summarized his decision "This economy is bad, we should be figuring out
how to give them more , not less."</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: "Arial","sans-serif";">I have noted
over 37 really interesting revelations in this fine book.</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: "Arial","sans-serif";">One of my
revelations focused on motivation through chemicals. The chemicals to which
Sinek alludes are produced naturally in our bodies:</span></div>
<div class="MsoListParagraphCxSpFirst" style="mso-list: l0 level1 lfo1; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span style="font-family: "Arial","sans-serif";">"Our
ability to work hard and muscle through hard labor is thanks to <b><span style="color: red;"><u>endorphins</u></span></b></span></div>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l0 level1 lfo1; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span><span style="font-family: "Arial","sans-serif";">"Our
ability to set goals, focus and get things done comes from the incentivizing
powers of <u><b><span style="color: lime;">dopamine</span></b>.</u> It feels good to make progress and so we do."</span></div>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l0 level1 lfo1; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span><u><span style="font-family: "Arial","sans-serif";">"<span style="color: magenta;"><span style="background-color: white;"><b>Serotonin</b></span></span></span></u><span style="font-family: "Arial","sans-serif";"><span style="color: magenta;"><span style="background-color: white;"><b> </b></span></span>is responsible for the pride we feel
when those we care for achieve great things or when we make proud the people
who take care of us."</span></div>
<div class="MsoListParagraphCxSpLast" style="mso-list: l0 level1 lfo1; text-indent: -.25in;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span><u><span style="font-family: "Arial","sans-serif";">"<b><span style="color: blue;">Oxytocin</span></b></span></u><span style="font-family: "Arial","sans-serif";"><b><span style="color: blue;"> </span></b>helps us form bonds of love and trust”</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: "Arial","sans-serif";">Which leads
to his conclusion about motivation. Sinek writes:</span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: "Arial","sans-serif";">"We cannot
motivate others, per se. Our motivation is determined by the chemical
incentives inside every one of us. Any motivation we have is a function of our
desire to repeat behaviors that make us feel good or avoid stress or pain. The
only thing we can do create environments in which the right chemicals are
released for the right reasons. <u>And if we get the environment right. If we
create organization cultures that work to the natural inclinations of the human
animal the result will be an entire group of self- motivated people</u>" but, its premise is sound and it is
worth the read. </span></div>
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<w:LsdException Locked="false" Priority="21" SemiHidden="false"
UnhideWhenUsed="false" QFormat="true" Name="Intense Emphasis"/>
<w:LsdException Locked="false" Priority="31" SemiHidden="false"
UnhideWhenUsed="false" QFormat="true" Name="Subtle Reference"/>
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UnhideWhenUsed="false" QFormat="true" Name="Intense Reference"/>
<w:LsdException Locked="false" Priority="33" SemiHidden="false"
UnhideWhenUsed="false" QFormat="true" Name="Book Title"/>
<w:LsdException Locked="false" Priority="37" Name="Bibliography"/>
<w:LsdException Locked="false" Priority="39" QFormat="true" Name="TOC Heading"/>
</w:LatentStyles>
</xml><![endif]--><!--[if gte mso 10]>
<style>
/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-qformat:yes;
mso-style-parent:"";
mso-padding-alt:0in 5.4pt 0in 5.4pt;
mso-para-margin-top:0in;
mso-para-margin-right:0in;
mso-para-margin-bottom:10.0pt;
mso-para-margin-left:0in;
line-height:115%;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
mso-ascii-font-family:Calibri;
mso-ascii-theme-font:minor-latin;
mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;}
</style>
<![endif]-->Debbyhttp://www.blogger.com/profile/14144469687599598038noreply@blogger.com1