Friday, October 16, 2009

Aly Sterling is a friend of mine. We serve on the Leadership Toledo Board together. She owns Architectural Philanthropy, a company that helps non-profits to have sustainable fund-raising. She's doing some great things in the community.

Several days ago I received Aly's newsletter, but didn't have time to read it till last night.

Wow! What a message. Read it below.

I have to tell you about something that happened last Friday.

At just around 6:00pm, following the tail-end of a whirlwind week, my home phone rang. My caller ID said, "AAA Northwest Ohio". I hesitated, but then thought this one was OK to answer (yes, I too screen calls, especially on Fridays).

The woman on the other end asked who she was speaking to and then proceeded ... yes, hold on to your seat ... to ... THANK ME FOR BEING A MEMBER.

That's it. She just wanted to let me know how much they appreciated my loyalty, and that if we're receiving their monthly magazine (think newsletter!) there's an entire page of benefits listed that I should be sure to read (think outcomes! stories of impact! testimonies!).

She thanked me again and told me to have a great weekend, and then she hung up. Again, that's it! Eureka! What if every non-profit took five (5) key donors a week and made a call like this?

I know I'll be renewing next time ...

Have a great weekend,


Even though this message is directed specifically to the non-profit world, certainly we who are trying to make a profit can take this message and use it to our advantage. Think about it.

What would your company look like if you called five clients ever Friday at 4 PM just to thank them for being a customer?

1 comment:

sandypirwitz said...

What a cool idea. Looks like it would fit perfectly into the examples given in Module 4 and Module 10 of Certified Networker.