Stacey Heckel is a sales rep for Paychex here in the Toledo area. She actually took the time to customize her invitation to me instead of relying on the old, "Please join my professional network." Because of her extra effort, I suggested that we meet for coffee. Now having also worked in that industry in the past, I do know that this time of year most of the payroll sales reps are busier than the proverbial one-armed paperhanger. But Stacey made the time the day before Christmas. One gold star.
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Stacey didn't try to sell me on payroll. She did ask if I had any employees and when I explained that I only had vendors, I was poised to the "Well we can do 1099s attack." So right from the start she demonstrated that she understood the value of relationship development instead of pushing product. Second gold star.
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When she found out that I had also worked for Paychex ages ago, she asked for advice and actually listened to it. I knew that because she then would ask more questions. Gold star 3.
I began to tell Stacey about the networking opportunities that she didn't know about and filled her in on the details of some groups that she only knew a little about. She took notes. Gold star 4!
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But Gold Star Five was when at the end of our conversation, Stacey turned it around and asked what she could do to help me.
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A 5-star meeting the day before Christmas. Now that's what it's all about!